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- Tasks: Supervise shop activities, assist with sales, and maintain a welcoming environment.
- Company: Join Northern Ireland Hospice, making a real impact in your community through retail.
- Benefits: Earn £12.21 per hour, enjoy flexible hours, and gain valuable experience.
- Why this job: Be part of a supportive team while contributing to vital hospice care.
- Qualifications: Retail experience and basic IT skills are required; passion for customer service is a must.
- Other info: Work 15 hours over 2 days, with travel costs covered for nearby shops.
Join Our Team as a Shop Supervisor at Northern Ireland Hospice. We’re looking for a One Day Per Week Shop Supervisor to join our team at our Holywood Road shop. This is an opportunity to combine your retail skills with a role that makes a real difference in your community.
Responsibilities
- Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.
- Deliver exceptional customer service to all stakeholders.
- Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.
- Promote a positive and teamwork-oriented culture within the Retail Department.
- Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).
- Ensure adherence to opening/closing routines and agreed-upon operating hours.
- Comply with all NI Hospice policies and procedures.
- Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.
- Continuously engage in personal training and development through daily management communication and annual reviews.
- Support Northern Ireland Hospice activities within the area when appropriate.
Skills and Qualifications
- Retail experience to include stock control, rotation, and merchandising.
- Have good numeracy, literacy, and basic IT skills.
Further Information
For further details, kindly review the Job Description and Specification. If you have any queries, please contact the People & Organisational Development Team at 02890 781836. The deadline for applications is 10 February 2026 at 4pm. We recommend submitting applications at least 15 minutes prior to ensure smooth processing. All correspondence will be sent to the email address provided on your application form. Check your junk/spam folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an address ending in @nihospice.org. We are an equal opportunities employer.
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Shop Supervisor employer: NI Hospice
Contact Detail:
NI Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with the Northern Ireland Hospice's mission and values. Understanding their commitment to community care will help you convey your passion for retail and how it aligns with their goals during any interviews or discussions.
✨Tip Number 2
Highlight your previous retail experience, especially in stock control and customer service. Be ready to share specific examples of how you've maintained high standards in a shop environment, as this will demonstrate your suitability for the Shop Supervisor role.
✨Tip Number 3
Prepare to discuss your teamwork skills and how you've fostered a collaborative atmosphere in past roles. Since the job involves working closely with volunteers and staff, showcasing your ability to create a positive work environment will be crucial.
✨Tip Number 4
Be flexible and open to discussing your availability for assisting in neighbouring shops. This shows your willingness to support the wider team and adapt to the needs of the organisation, which is a key aspect of the role.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Shop Supervisor position. Tailor your application to highlight relevant experience in retail, customer service, and teamwork.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail experience, including stock control and merchandising. Use bullet points for clarity and focus on achievements that demonstrate your ability to maintain high standards and deliver exceptional customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and how you can contribute to the Northern Ireland Hospice's mission. Mention specific examples of how you've fostered a positive team environment and handled customer interactions effectively.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that your contact information is correct and that you have followed any specific instructions provided in the job listing.
How to prepare for a job interview at NI Hospice
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail during the interview. Talk about your previous experiences and how they have shaped your passion for creating a welcoming shopping environment.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to assist customers or resolve issues, as this role heavily focuses on customer interaction.
✨Emphasise Teamwork and Collaboration
Since the role involves working with staff, volunteers, and donors, be ready to discuss your experience in fostering a collaborative environment. Share specific instances where you contributed to a positive team culture.
✨Be Ready to Discuss Flexibility
The job requires flexibility to assist in neighbouring shops. Be prepared to talk about your willingness to adapt and how you've managed similar situations in the past, showcasing your commitment to the organisation's mission.
