At a Glance
- Tasks: Lead a retail team and manage daily shop operations while making a community impact.
- Company: Join Northern Ireland Hospice, dedicated to compassionate palliative care.
- Benefits: Enjoy 25 days leave, health programmes, and discounts at over 600 retailers.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for community engagement.
The predicted salary is between 26750 - 28269 £ per year.
Join Our Team as a Shop Manager at Northern Ireland Hospice, Holywood Road, Belfast.
Salary: £26,750 - £28,269 per annum
37.5 hours per week (5 days Monday-Saturday)
Permanent
Make a difference in your community while leading a successful retail team. We are looking for a passionate and motivated Shop Manager to lead our Holywood Road shop. This exciting opportunity combines retail leadership with a meaningful purpose - raising vital funds that support specialist palliative care for people and families across Northern Ireland.
As Shop Manager, you will take responsibility for the day-to-day running of the shop, maximising sales, managing staff and volunteers, and creating a welcoming space for customers and supporters. You will play a key role in engaging the local community, encouraging donations, and ensuring the shop delivers an excellent customer experience.
This is a practical, hands-on role involving the regular handling, sorting and preparation of donated goods, including frequent lifting, carrying and steaming of clothing as part of day-to-day shop operations.
If you enjoy leading teams, developing people, and creating vibrant retail spaces, this could be the perfect opportunity.
Why Join Us?
- We value our staff and offer a range of benefits designed to support your wellbeing, work-life balance, and everyday life.
- 25 days annual leave plus 11 public/bank holidays
- Opportunity to purchase additional annual leave
- Access to Employee Wellbeing Programmes
- Occupational sick pay
- Employee Assistance Programme including 24/7 GP access
- Cashback health scheme
- Special offers and discounts at over 600 high street and online retailers
The Role
You will be responsible for the overall management and performance of the shop, including:
- Driving sales through excellent merchandising and promotion of donated goods
- Managing and supporting a team of staff and volunteers
- Delivering outstanding customer service
- Building strong relationships within the local community to encourage donations and support
- Ensuring the shop operates efficiently, safely, and in line with charity policies and procedures
About Us
Our vision is that infants, children and adults living with life-limiting illness, and their families, receive excellent and compassionate palliative care that maximises quality of life. Our retail shops play a vital role in raising the funds that make this possible. By joining our team, you will be helping to make a real difference in the lives of people across Northern Ireland.
For further details, please review the Job Description and Specification.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Shop Manager - Holywood Road employer: NI Hospice
Horizon House is an exceptional employer that values its staff and fosters a supportive work culture. With competitive salaries and opportunities for professional growth, employees can thrive in a collaborative environment dedicated to maintaining high standards of cleanliness and care. Located in a vibrant area, working here means being part of a team that prioritises well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Holywood Road
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NI Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NI Hospice!
We think you need these skills to ace Shop Manager - Holywood Road
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NI Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NI Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NI Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NI Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
