At a Glance
- Tasks: Lead a team, deliver great customer service, and manage shop operations.
- Company: Join Northern Ireland Hospice and make a real difference in your community.
- Benefits: Earn £12.71 per hour, enjoy 36 days annual leave, and access wellbeing programmes.
- Other info: Flexible hours, discounts at top retailers, and opportunities for personal growth.
- Why this job: Be part of a meaningful cause while gaining valuable retail experience.
- Qualifications: Retail experience and a passion for supporting others are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Job ref: 26052
Job type: Permanent
Location: Shipquay Street / Rath Mor Center - L/Derry
Salary: £24,795 pro rata, £9,990 per annum / 12.71 per hour
Closing date: Thursday 03 Sep 2026 16:00
Join Our Team as a Shop Supervisor at Northern Ireland Hospice. We're excited to be recruiting a Shop Supervisor for our Shipquay and Rath Mor shops. Working 15 hours per week over 2 days, this is a fantastic opportunity to bring your retail experience to a role that truly makes a difference in the local community.
As Shop Supervisor, you'll:
- Deliver excellent customer service and ensure a welcoming environment
- Support and motivate volunteers to help the shop run smoothly
- Manage stock, donations, and day-to-day operations
- Sort and prepare donated goods for sale, including steaming clothing and undertaking regular manual handling
- Play a key part in generating vital income to support Hospice care
If you're organised, customer-focused, and passionate about supporting a meaningful cause, we'd love to hear from you.
What we offer:
- A competitive salary of £12.71 per hour
- 36 days annual leave (pro rata), including bank holidays
- Opportunity to purchase additional annual leave
- Volunteering Benefit
- Access to employee wellbeing programmes and occupational sick pay
- Employee Assistance Programme, including access to 24/7 GP support
- Cashback health scheme
- Discounts at over 600 leading high street and online retailers
- Access to various salary sacrifice schemes
Ready to make a difference? Apply now and help us make a meaningful difference every day.
For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team.
The deadline for applications is Thursday 3rd September 2026, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing).
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Shop Supervisor - L/Derry in Londonderry County Borough employer: NI Hospice
Horizon House is an exceptional employer that values its staff and fosters a supportive work culture. With competitive salaries and opportunities for professional growth, employees can thrive in a collaborative environment dedicated to maintaining high standards of cleanliness and care. Located in a vibrant area, working here means being part of a team that prioritises well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor - L/Derry in Londonderry County Borough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NI Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NI Hospice!
We think you need these skills to ace Shop Supervisor - L/Derry in Londonderry County Borough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NI Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NI Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NI Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NI Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
