At a Glance
- Tasks: Drive revenue and enhance performance across our retail shops while leading team development.
- Company: Join the Northern Ireland Hospice, a vibrant and impactful organisation.
- Benefits: Enjoy 36 days of annual leave, wellbeing support, and training opportunities.
- Other info: Be part of a supportive team focused on creating brighter tomorrows.
- Why this job: Make a meaningful difference in people's lives while growing your career.
- Qualifications: Experience in retail management and a passion for team leadership.
The predicted salary is between 28750 - 30371 £ per year.
Northern Ireland Hospice is on the lookout for a vibrant and dynamic individual to join our team as a Retail Support Manager! This role is focused on driving revenue generation across the NI Hospice Retail portfolio. You will play a key role in maximising the performance of our existing shops, supporting refurbishments and improvements, and leading recruitment, induction and team development. You will also contribute to the development of the retail portfolio as opportunities arise, ensuring we continue to maximise our retail potential and deliver sustainable growth.
As part of our team, you'll enjoy a competitive salary, along with a range of benefits including 36 days of annual leave inclusive of bank and public holidays. Plus, we prioritise your wellbeing with access to a staff wellbeing and employee assistance programme, as well as occupational sick pay. At Northern Ireland Hospice, we're committed to your growth and development. With opportunities for training and learning, you'll not only excel in your role but also make a meaningful impact on the lives of others.
If you're ready to be part of something truly special, join us at Northern Ireland Hospice and make a difference that lasts a lifetime. Apply now and let's create brighter tomorrows together!
In return you will receive:
- 25 days annual leave (pro rata)
- 11 Bank Holidays (pro rata)
- Staff wellbeing and employee assistance programme
- Occupational Sick Pay
- A commitment to development of staff through training and learning opportunities.
- Focus on Employee Wellbeing Initiatives
- Comprehensive induction training programme
- Employee Assistance Programme including access to 24/7 Doctors support.
- Cashback health scheme
- Special offers at over 600 leading high street and online retailers
- Free onsite car parking
The deadline for applications is Thursday 3rd September 2026, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing).
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Retail Support Manager in Ballymena employer: NI Hospice
Horizon House is an exceptional employer that values its staff and fosters a supportive work culture. With competitive salaries and opportunities for professional growth, employees can thrive in a collaborative environment dedicated to maintaining high standards of cleanliness and care. Located in a vibrant area, working here means being part of a team that prioritises well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager in Ballymena
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NI Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NI Hospice!
We think you need these skills to ace Retail Support Manager in Ballymena
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NI Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NI Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NI Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NI Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
