Job Overview
Passenger Handling Coordinator – temporary part‑time position, 24 hours per week, approximately 6 months maternity cover. Responsible for the entire passenger handling flow at NHV.
Main Responsibilities
- Coordinate full passenger handling activities.
- Work closely with in‑house teams (check‑in, security, boarding, luggage handling).
- Guide passengers to and from the safety briefing room.
- Assist passengers at arrival and departure of aircraft.
- Resolve problems during departures and arrivals.
- Ensure a safe environment for passengers in the terminal.
- Assist the Base Manager with passenger handling and understand contract requirements and customer expectations.
- Be familiar with all aspects of the company policies.
- Deliver excellent customer service and promote company values.
- Comply with Information Security Management System (ISMS) policies, procedures and controls.
- Work in Aberdeen on a shift basis; weekend work may occur.
- Be flexible to adjust or extend hours due to unforeseen external factors such as weather or technical delays.
Skills & Experience
- Experience in a similar environment is advantageous.
- Some aviation and relevant operational experience desirable.
- Professional level of English (understanding, speaking, writing).
- Previous experience in offshore logistics a plus.
- Experience with Vantage desirable.
About NHV
NHV Group is an international helicopter service provider, specialising in business‑to‑business helicopter services both offshore and onshore. Headquarters in Ostend, Belgium.
Benefits
- Matched pension plan
- Private medical insurance
- Employee assistance program
- Life insurance
- Cycle to work scheme
EEO Statement
NHV is committed to providing equality and fairness and ensuring that no individual is subjected to discrimination on the grounds of any of the following characteristics: age, disability, gender, pregnancy, family status, gender reassignment, sexual orientation, race, ethnic origin, religion or belief.
