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- Tasks: Handle calls and support NHS staff and the public in a dynamic switchboard environment.
- Company: Join NHS Fife, a leading healthcare provider committed to equality and diversity.
- Benefits: Full training provided, flexible shifts, and a chance to make a real difference.
- Why this job: Be part of a vital team that supports healthcare services 24/7.
- Qualifications: Standard Grade education with strong communication and organisational skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 22000 - 28000 ÂŁ per year.
NHS Fife has an exciting opportunity for a Telephonist to join our Switchboard team at Victoria Hospital, Kirkcaldy.
Key Responsibilities
- Handle calls using a computerised Switchboard, respond to queries.
- Respond to pager requests, emergency calls, monitor alarms, and provide advice and support on telephony services to NHS employees and the public.
- Operate within a 24/7 integrated service, including training in other areas supporting the Electronic Health Record.
- Perform duties on all shifts across a 24-hour period, 7 days a week.
Required Qualifications
- Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
- Excellent written and oral communication skills.
- Good keyboard/typing skills and ability to work independently.
- Strong organisational and listening skills; flexible approach to work.
- English language competency sufficient to perform the role safely and effectively.
- Full training will be provided; knowledge of NHS Fife is an advantage.
Working Hours
- Shift work required, with the ability to work all shifts across a 24 hour period, 7 days a week.
Contact
For informal enquiries please contact Mandy Mitchell, Health Records Team Leader at amanda.mitchell2@nhs.scot or on 01592 643355 ext. 20591.
Right to Work and Sponsorship
It is ESSENTIAL that you have checked you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application. If you are not a UK or Irish national, you must confirm your right to work in your application. The UK Visa and Immigration Service grants such permissions, and NHS Scotland Boards will check entitlement during pre‑employment checks.
Criminal Records Check
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than currently required. If assessed as a “regulated role”, appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. Further details will be confirmed by the Hiring Manager or Recruitment Team.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society, and fully supports disabled candidates and those with long‑term conditions or who are neurodivergent by making reasonable adjustments.
Switchboard Operator in Kirkcaldy employer: Nhsscotland
Contact Detail:
Nhsscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in Kirkcaldy
✨Tip Number 1
Get to know the NHS Fife culture! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Switchboard Operator, you'll be handling calls and responding to queries. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready for shift work! Since this role requires flexibility, think about how you can manage your time effectively. Show that you're adaptable and can handle the demands of a 24/7 service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Switchboard Operator in Kirkcaldy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Switchboard Operator. We want to see how you can handle calls, respond to queries, and support NHS employees effectively.
Show Off Your Communication Skills: Since excellent written and oral communication is key for this role, ensure your application reflects your ability to communicate clearly. Use concise language and check for any typos or errors before hitting send!
Highlight Your Flexibility: This position requires shift work across a 24-hour period, so let us know about your availability and willingness to work different shifts. We appreciate candidates who can adapt to various schedules!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Nhsscotland
✨Know Your Switchboard Basics
Familiarise yourself with how a switchboard operates, especially in a healthcare setting. Brush up on common telephony terms and NHS Fife's specific protocols. This will show your enthusiasm and readiness to jump right in!
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice responding to various scenarios you might encounter. Role-play with a friend or family member to enhance your verbal skills and ensure you can convey information clearly and confidently.
✨Show Your Flexibility
Be prepared to discuss your availability for shift work. Highlight any previous experience working flexible hours and your willingness to adapt to the 24/7 nature of the job. This will demonstrate your commitment to the role and the team.
✨Research NHS Fife
Take some time to learn about NHS Fife and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for, making you a more appealing candidate.
