Compliance, Training and Policy Manager in Glasgow

Initial 12 month fixed-term contract, with the potential to become permanent. Working with NHS Credit Union gives you the opportunity to support and represent the amazing people across the NHS and their families who continue to look after the health of the nation. At NHS Credit Union we offer a competitive salary with a great benefits package including an enhanced contributory pension scheme, critical illness and life cover, and 35 days annual leave inclusive of 8 public holidays. NHS Credit Union is a financial co‑operative that is owned and controlled by its members. We are a not‑for‑profit organisation, with a clear mission to promote financial well‑being and a savings culture across the NHS, while helping to reduce financial stress for Members. We provide ethical financial assistance to those who need it.

The Compliance Training and Policy Manager is a crucial role within the Credit Union, where you will lead on policy development, training design and delivery and lead on compliance.

• Governance & Compliance Framework

• Control Systems: Establish and maintain compliance frameworks across all NHS CU products/services to meet FCA, PRA, UK GDPR, and DPA 2018 requirements.
• Policy Management: Maintain an updated regulatory and policy manual; review operating guidelines regularly to ensure they reflect new legislation and regulatory changes.
• Reporting: Deliver accurate, timely compliance reports to regulators and prepare Board/Committee governance reports with executive summaries of compliance performance and risks.

• Regulatory Monitoring: Track changes in FCA/PRA rules, UK financial crime regulations, consumer protection, and data protection law.
• Consultations: Draft responses to consultations on behalf of NHS CU; update SMT, Board Committees, and the Board on outcomes and operational implications.
• Risk Registers: Embed regulatory risks into corporate and operational risk registers; monitor mitigations and escalate concerns promptly.

• Board Training: Manage and deliver induction and training for the Associate Director Programme, ensuring directors are prepared for FCA/PRA‑regulated responsibilities.
• Staff Training: Design and deliver tailored compliance training (AML, Consumer Duty, Complaints, Data Protection, SMCR, Ethics, Whistleblowing).
• Continuous Development: Regular refreshers and testing to embed compliance culture across NHS CU.

• Risk Management: Continuously review NHS CU’s risk management framework, reporting on emerging risks and ensuring appropriate mitigations.
• Internal Audit: Collaborate with Audit Committee to shape the IA Plan; act as IA on‑site coordinator; monitor and close audit actions.
• Complaints Handling: Serve as Complaints Investigator, managing outcomes, escalation, and engagement with the Financial Ombudsman Service.

• Data Controller Duties: Ensure compliance with UK GDPR/DPA 2018, manage subject access requests, and oversee disclosures.
• AML/CTF: Maintain financial crime procedures, conduct monthly AML reviews, risk‑assess internal disclosures, and liaise with the NCA where required.
• Financial Promotions: Review product development, marketing, and promotional materials for regulatory compliance.

• Business Continuity: Develop, monitor, and test the Business Continuity Plan; present reports with risk mitigation strategies.
• Cyber Security: Liaise with IT partners and relevant committees to ensure robust cyber resilience.
• Insurance: Oversee business insurance renewals ensuring proportional cover.

• Contracts & Policies: Work with COO to update staff contracts, HR policies, SLAs, and Terms of Reference for compliance with employment law.
• Board & Committee Support: Act as Secretary to Audit & Risk Committee (agenda, minutes, action tracking); support Nominations Committee and Board Chair on SMCR administration.
• Health & Safety: Chair the H&S Committee, ensure risk assessments are completed, actions logged, and compliance documented.

• Service Quality: Partner with SMT and staff to embed a compliance‑positive culture that balances regulatory rigor with delivery of high‑quality services for members.
• Board Engagement: Ensure Directors and Committees have clear, timely insight into compliance risks and operational performance.

Essential:

• Significant and proven experience of working in a regulatory financial environment.
• Experience of training development and delivery.
• Experience of quality control, compliance and of working with external/internal auditors.
• Experience of policy development and design with diligent and methodical planning capability.
• Highly motivated and able to work well in a team as well as own initiative.
• Demonstrably proficient IT abilities in accounting software, spreadsheets, word processing, databases and online communication systems.
• Excellent verbal and written communication skills; able to influence, engage and tailor complex information to a range of audiences.
• Excellent research, interpretational and report writing skills with attention to detail and accuracy.
• Highly effective analytical and organisational skills.
• Ethical, principled and resilient in challenging risks.

Desirable:

• BSc/BA in Finance, Law, Business Administration, or other relevant discipline.
• In depth knowledge of Credit Union regulation and legislation and of risk management systems within the Credit Union industry.

This post is subject to vetting and is required to meet the PRA, FCA, FOS, FSCS, Anti-Money Laundering Regulations and any other requirements and approvals. We are committed to equal opportunities. If you require any adjustments to the recruitment process, please let us know when applying.

Job Types: Full‑time, Permanent

Pay: From £36,360.00 per year

Benefits: On‑site parking

Work Location: In person