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- Tasks: Organize clinical rotas, manage appointments, and support staff training.
- Company: Join a dedicated healthcare team focused on patient care and efficient service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vital role that directly impacts patient experience and team efficiency.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Weekend cover is required; flexibility is key!
The predicted salary is between 36000 - 60000 £ per year.
Rota Organise clinical rotas and co-ordinate leave requests Update appointments system for leave/duty changes Set up and maintain computerised appointment system for all services Arrange locum cover, where needed Complete staff rotas, including weekend cover Liaise with management team concerning staffing and organisation of work Attend Partners meetings as necessary. Patient services Participate in the reception rota, including weekend cover Oversee the appointment system for the practice Administration of patient prescriptions (manually and computerised). Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice. Deal with telephone enquiries from patients and general public Manage phone system and issues Staff Support staff induction, training, appraisals and ongoing review Monitor staff attendance and leave requests Ensure practice policies are followed and maintain administrative records Liaise with other members of the primary health care
team, including external teams Ensure fire safety/alarm protocols are adhered to Ensure staff are appropriately trained, supervised and are aware of practice protocols Administration Responsible for administration and maintenance of petty cash Administer patient cash payments for services provided Information Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures Assist with production and upkeep of Practice Procedures documents Manage paperwork systems including post, internal and external Have a working knowledge of all software and hardware
Senior Receptionist employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarize yourself with the specific software and hardware used in medical reception settings. Being knowledgeable about these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any experience you have with managing rotas and coordinating leave requests. This is a key responsibility for the Senior Receptionist role, so showcasing your organizational skills in this area can make a big difference.
✨Tip Number 3
Prepare to discuss your experience in patient services and how you've handled telephone inquiries in the past. Effective communication is crucial in this role, and sharing specific examples can help illustrate your capabilities.
✨Tip Number 4
Be ready to talk about your approach to staff support and training. Since you'll be involved in staff induction and ongoing reviews, demonstrating your leadership and mentoring skills will be essential.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Receptionist position. Make sure you understand the key responsibilities, such as managing clinical rotas and overseeing the appointment system.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a similar role, particularly in administration, patient services, and staff support. Use specific examples to demonstrate your skills in these areas.
Showcase Communication Skills: Since the role involves dealing with patients and liaising with the management team, highlight your strong communication skills. Provide examples of how you've effectively managed phone enquiries or communicated changes in procedures in past roles.
Tailor Your Application: Customize your application materials to reflect the specific requirements of the job. Mention your familiarity with computerized appointment systems and any relevant software knowledge that aligns with the job description.
How to prepare for a job interview at NHS
✨Show Your Organisational Skills
As a Senior Receptionist, you'll need to demonstrate your ability to organise clinical rotas and manage leave requests. Be prepared to discuss specific examples from your past experience where you successfully coordinated schedules or handled multiple tasks efficiently.
✨Familiarise Yourself with Appointment Systems
Make sure you have a good understanding of computerized appointment systems. If possible, research the specific software used by the practice and be ready to explain how you've used similar systems in previous roles.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to share examples of how you've managed phone enquiries, liaised with management, and ensured smooth communication among staff members. This will show that you can handle the demands of the position.
✨Demonstrate Your Teamwork Abilities
Since you'll be working closely with other healthcare professionals, it's important to showcase your ability to collaborate. Discuss any experiences where you worked as part of a team to achieve common goals, especially in a healthcare setting.
