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- Tasks: Support the delivery of the National Cervical Screening Programme and manage project support services.
- Company: Join NHS North Of England Commissioning Support Unit, a key player in healthcare across the UK.
- Benefits: Enjoy hybrid working, generous holidays, pension, free parking, and NHS discounts.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: Degree or equivalent experience, PRINCE 2 certification, and project support experience required.
- Other info: This role is exclusive to CSU colleagues; apply now to be part of something meaningful!
The predicted salary is between 36000 - 60000 £ per year.
Are you a self-motivated Senior Project Support Officer? Are you looking for an exciting opportunity to make a real difference in an influential role? Due to growth, we are looking for an experienced Senior Project Support Officer to join the NECS Screening Administration Service (CSAS) team. We offer hybrid working in this role meaning that the successful candidate can work from a mixture of locations including home, NECS offices and customer locations.
The National Cervical Screening Programme aims to reduce the number of women developing cervical cancer. CSAS supports the National Cervical Screening Programme by:
- Providing Prior Notification Lists (PNLs) of patients eligible for screening to GP practices
- Sending out call and recall letters to patients eligible for cervical screening tests
- Notifying patients of test results once we receive these from laboratories
A Senior Project Support Officer is required to work with CSAS and NHS England to manage the day-to-day delivery of the CSMS implementation project. Please note this role is restricted to CSU colleagues only.
Main duties of the job
This role will be responsible for:
- Provision of a high quality, efficient and customer focused project support service to a broad range of internal and external customer groups.
- Development and use of the Programme office standard ways of working.
- Support the creation and maintenance of Programme delivery tools.
- Ensure that the programme complies with ISO standards.
- Maintain the Programme document repository.
- Deputise for the Programme manager.
About us
At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates. NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery. Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
Job responsibilities
The post holder will be responsible for a team of PSOs providing consistent high quality support to the Programme Team. To take overall responsibility for prioritisation of workload within the team. To apply effective configuration management to project libraries and ensuring that business processes are applied to the project and provide a quality assurance function over project products and documentation. Working closely with the EPMO to support standard good practice relating to project and programme management. To manage the PSO team, with a key focus on Programme/Project Assurance, Health Checks, Project Audits, Lesson Learnt, Highlight Reports and Benefits Reviews. Ensuring delivery of projects in line with the Programme Office framework and standards through regular review. The post holder will have responsibility for upholding master documentation. Providing a project support function to core project teams (Project Managers, Project Leads) in the delivery of a portfolio of projects through the full project lifecycle. To provide an efficient and effective project support service ensuring that all good practice guidelines are followed and key documents are produced, maintained and filed in a timely manner. To support the FSP programme office in delivery of training and standardised working. Work closely with the EPMO to support standard good practice related to project and programme management. Continuously improving everything we do in order to consistently exceed customer expectations.
Person Specification
Qualifications
- Qualified to degree or equivalent or relevant experience.
- PRINCE 2 Foundation Certificate, or equivalent.
- Proven background of leading a Project Support Office.
- Portfolio, Programme and Project (P3O) Foundation Certificate or equivalent experience.
- Experience of working in a Project Portfolio role.
- Continuous Improvement within the office environment to exceed customer expectations.
Experience
- Relevant experience in a support role.
- Experience of managing staff.
- Experience of budget management.
- Demonstrable track record in delivering complex targets and objectives to tight deadlines.
- Proven understanding and working knowledge of PRINCE 2 methodologies.
- Proven knowledge of change management processes, significantly around deployment of clinical IT systems.
- Specialist knowledge in relation to clinical system functionality.
- Experience of working across organisations and with other agencies.
Senior Project Support Officer employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Support Officer
✨Tip Number 1
Familiarise yourself with the National Cervical Screening Programme and its objectives. Understanding the programme's impact on public health will help you articulate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of NHS North Of England Commissioning Support Unit. They can provide valuable insights into the company culture and expectations, which can be beneficial in tailoring your approach.
✨Tip Number 3
Brush up on your PRINCE2 methodologies and any relevant project management frameworks. Being able to discuss specific examples of how you've applied these in past roles will demonstrate your expertise.
✨Tip Number 4
Prepare to discuss your experience in managing teams and delivering projects under tight deadlines. Highlighting your leadership skills and ability to meet complex targets will set you apart from other candidates.
We think you need these skills to ace Senior Project Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Project Support Officer role. Emphasise your background in project support, management, and any specific methodologies like PRINCE2.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the NHS and the specific role. Mention how your experience can contribute to the National Cervical Screening Programme and demonstrate your understanding of the organisation's values.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your PRINCE2 Foundation Certificate and any other relevant certifications. This will help the hiring team see that you meet the essential criteria for the position.
Showcase Your Experience: In your application, provide examples of your previous work in project support roles. Focus on your achievements, such as managing teams, delivering projects on time, and improving processes to exceed customer expectations.
How to prepare for a job interview at NHS
✨Showcase Your Project Management Skills
Make sure to highlight your experience with project management methodologies, especially PRINCE2. Be prepared to discuss specific projects you've managed, focusing on how you ensured compliance with standards and delivered results.
✨Demonstrate Team Leadership Experience
Since the role involves managing a team of Project Support Officers, share examples of how you've successfully led teams in the past. Discuss your approach to prioritising workloads and ensuring high-quality support.
✨Emphasise Customer Focus
The NHS values customer care highly, so be ready to explain how you've exceeded customer expectations in previous roles. Provide concrete examples of how you've improved services or processes based on customer feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage tight deadlines or complex targets, and be ready to explain your thought process and outcomes.
