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- Tasks: Be the friendly face for patients and manage their appointments with care.
- Company: Join Upper Eden Medical Practice, where patient care is our top priority.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Why this job: Make a real impact in patients' lives while growing your skills in a dynamic setting.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: No two days are the same—embrace variety and challenge in your role!
The predicted salary is between 24000 - 36000 £ per year.
either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. To be the first point of contact for patients arriving at the GP surgeries. 2. Processing confidential patient information to pass to Clinicians 3. Contacting patients with appointment times. 4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. 5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. 6. Gain an understanding of coordinating workload to capacity. 7. Carrying out equipment checks and reporting issues to the Supervisor. 8. To work autonomously, managing own workload effectively referring to line manager when necessary. 9. To adhere to all CUMBRIA HEALTH Policies and Procedures 10. Participate and ensure own on-going development 11. To maintain a high level of confidentiality and comply with the Data
Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 12. Undertake any other activities deemed appropriate and necessary by the organisation.
Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees. About you: You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice. Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients. Proactive and forward thinking, with a passion for continued learning. IT savvy! We use a varied range of IT software. A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards. This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken
Receptionist - Upper Eden Medical Practice employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Upper Eden Medical Practice
✨Tip Number 1
Familiarize yourself with the specific software and systems used in medical practices. Being IT savvy is crucial for this role, so consider taking a short course or tutorial on common medical reception software to boost your confidence.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will help you become more comfortable with handling patient inquiries and managing difficult situations, which are key aspects of the receptionist role.
✨Tip Number 3
Research Upper Eden Medical Practice and its values. Understanding their core values—Clinically Focused, One Team, Responsive, and High Standards—will allow you to align your responses during the interview and demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to work autonomously. Highlighting these experiences will help you stand out as a proactive candidate who can manage their workload effectively.
We think you need these skills to ace Receptionist - Upper Eden Medical Practice
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your passion for customer service in your application. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the Receptionist position.
Demonstrate Communication Abilities: Showcase your excellent communication skills by detailing experiences where you effectively interacted with patients or team members. This will help illustrate your ability to build respected relationships, which is key for this role.
Show IT Proficiency: Mention your familiarity with various IT software and tools. If you have experience with specific systems used in medical practices, be sure to include that information to demonstrate your readiness for the role.
Align with Core Values: Research Upper Eden Medical Practice's core values: Clinically Focused, One Team, Responsive, and High Standards. Tailor your application to reflect how your work ethic aligns with these values, showcasing your commitment to their mission.
How to prepare for a job interview at NHS
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've provided excellent support in previous roles, as this aligns with the core values of Upper Eden Medical Practice.
✨Demonstrate Communication Skills
Prepare to discuss how you effectively communicate with patients and team members. Highlight any experiences where your communication skills helped resolve issues or improve patient satisfaction.
✨Be IT Savvy
Since the role requires proficiency in various IT software, be ready to talk about your experience with technology. Mention specific programs you've used and how you've adapted to new systems in the past.
✨Understand Confidentiality Importance
Familiarize yourself with the Data Protection Act and the importance of confidentiality in a medical setting. Be prepared to discuss how you would handle sensitive information and ensure patient privacy.
