Outpatients Booking Clerk

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

We have an exciting opportunity to join our Gynaecology booking team on a full time permanent basis. You are invited to join our dynamic and highly effective administrative outpatient team, where you will have the chance to learn and develop new skills.

Main duties of the job

To provide a specialised, comprehensive and confidential administration service, working primarily in gynaecology outpatients, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

About us

Here at George Eliot our vision to \’excel at patient care\’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• Booking of all patient appointments in line with Trust and National targets
• Contacting patients for short notice appointments aiding clinic utilisation
• Contacting patients to inform them of short notice clinic cancellations / reschedules
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics
• To telephone patients at short notice to fill empty clinic slots
• To correct any operator errors within Lorenzo following protocol.
• Works flexibly on a rota basis to cover Outpatient reception areas as required.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.
• To provide cover in any other team or department within the Directorate if required

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• At least 1 years office experience

Qualification and Professional Training

• Good standard of education including Maths and English grade C and above

Skills and Abilities

• Ability to work to deadlines
• Able to work under pressure
• Ability to maintain clear and concise records
• Knowledge of alpha numerical filing systems
• Knowledge of waiting list issues

Personal Qualities

• Understanding of confidentiality
• Good organiser
• Able to prioritise own workload
• Able to work under pressure
• Methodical and accurate
• Flexible approach to the needs of the department
• Good telephone manner
• Confident
• Team member
• Patient and prescise
• Smart appearance

Other

• Must be able to work unsupervised
• Willingness to undertake any training necessary
• Willingness to cover for colleagues in their absence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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