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- Tasks: Join our team as a Call Taker, handling patient transport requests and ensuring smooth communication.
- Company: Be part of the Non-Emergency Patient Transport Service, a key player in Wales' healthcare system.
- Benefits: Enjoy a permanent contract with flexible hours and the chance to work in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your communication and teamwork skills.
- Qualifications: Must speak Welsh and have good typing, IT, and interpersonal skills; GCSE level education required.
- Other info: Position based in Llanfairfechan, relocating to St Asaph in May 2025.
The predicted salary is between 24000 - 36000 £ per year.
The ability to converse in both English and Welsh is essential for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment.
We currently have a permanent contract for 37.5 hrs per week. This post will be based in our NET Centre in Bryn Tirion, Llanfairfechan then from May 2025 and following an office relocation you will be based on the St Asaph Business Park, St Asaph. The successful candidate will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands., The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department., You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description, You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.
A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts., * A good standard of education at GCSE level or equivalent experience
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Possesses good typing and I.T. skills
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Able to speak and understand Welsh – Level 4 or 5, Previous experience in an administrative role in the NHS or similar organisation, Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts
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General keyboard skills
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The post also requires excellent communication skills
Person Specification
Qualifications
Essential
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A good standard of education at GCSE level or equivalent experience
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Possesses good typing and I.T. skills
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Able to speak and understand Welsh – Level 4 or 5, * Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts
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General keyboard skills
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The post also requires excellent communication skills
Job locations
Working from Llanfairfechan then from St Asaph from May 2025 following planned office relocation
Aber Road, Llanfairfechan
Llanfairfechan then St Asaph from May 2025
LL33 0HH
Non Emergency Patient Transport Service (NEPTS) Call Taker - North employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Emergency Patient Transport Service (NEPTS) Call Taker - North
✨Tip Number 1
Make sure you brush up on your Welsh language skills, as being able to converse fluently in both English and Welsh is essential for this role. Practice common phrases and terminology related to patient transport to demonstrate your proficiency.
✨Tip Number 2
Familiarize yourself with the geographical areas of Wales. Understanding the locations of hospitals and treatment centers will not only help you in the role but also show your commitment and readiness to contribute effectively.
✨Tip Number 3
Highlight any previous experience you have in customer service or administrative roles, especially within the NHS or similar organizations. This will showcase your ability to handle inquiries and work in a fast-paced environment.
✨Tip Number 4
Demonstrate your excellent communication and active listening skills during any interactions. Being able to convey information clearly and understand the needs of patients and hospital staff is crucial for success in this position.
We think you need these skills to ace Non Emergency Patient Transport Service (NEPTS) Call Taker - North
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your ability to converse in both English and Welsh. This is essential for the role, so mention any relevant qualifications or experiences that demonstrate your proficiency.
Showcase Customer Service Experience: Detail any previous experience you have in customer-focused environments. Highlight specific examples where you successfully handled inquiries or provided support, as this will align with the job's requirements.
Demonstrate Teamwork: Include examples of how you've worked effectively as part of a team. The job requires collaboration, so mentioning your ability to work well with others will strengthen your application.
Emphasize IT and Typing Skills: Since the role involves inputting details accurately onto a computer system, be sure to mention your typing speed and IT skills. Provide any relevant certifications or experiences that showcase your competency in these areas.
How to prepare for a job interview at NHS
✨Showcase Your Bilingual Skills
Since the ability to converse in both English and Welsh is essential, be prepared to demonstrate your language skills during the interview. Practice common phrases and responses in both languages to show your fluency.
✨Highlight Customer Service Experience
Emphasize any previous experience you have in customer-focused roles. Share specific examples of how you effectively communicated with clients or patients, showcasing your active listening and problem-solving skills.
✨Familiarize Yourself with NEPTS Operations
Research the Non-Emergency Patient Transport Service and understand its role within the healthcare system in Wales. Being knowledgeable about the service will help you answer questions confidently and show your genuine interest in the position.
✨Demonstrate Teamwork and Interpersonal Skills
Prepare to discuss your experiences working as part of a team. Provide examples of how you collaborated with colleagues to achieve common goals, as teamwork is crucial for this role.
