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- Tasks: Join our friendly team as a Medical Receptionist, assisting patients and supporting clinicians daily.
- Company: Tower Family Healthcare is a multi-skilled GP practice serving the Bury community across four sites.
- Benefits: Enjoy competitive pay, NHS pension, professional development, and a supportive work environment.
- Why this job: Make a real impact in patient care while gaining diverse experience in a dynamic healthcare setting.
- Qualifications: GCSEs with 5 passes at Grade A-C including English; communication and organizational skills are essential.
- Other info: Full training provided; flexible hours including evenings and weekends may be required.
The predicted salary is between 20000 - 30000 £ per year.
The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and Branch Manager to meet the requirements of the practice, To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice Job description, To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
-
Communication skills. Verbal & Written
-
Keyboard & Computer skills
-
Organisational Skills
-
Attention to detail
-
Telephone skills
-
Ability to have a pleasant and articulate
-
manner
Desirable
-
Ability to use own judgement, resourcefulness
-
and common sense
-
Ability to work without direct supervision and
-
determine own workload priorities
-
Ability to build and maintain effective working
-
relationships with all member of the practice
-
team
-
Able to use own initiative, * Know how to deal with people in a
-
professional, courteous and friendly manner
-
An understanding, acceptance and adherence
-
to the need for strict confidentiality
Desirable
-
Knowledge of NHS, GP Practice
-
Knowledge of Emis Clinical System, * Ability to prioritise workload
-
Reliability & commitment to team working
-
Highly motivated
-
Flexible and responsive to change week/evening /weekend working
-
Enthusiasm
-
Team player
-
Willingness to undertake further training
-
Demonstrates the ability to value the opinion of others
-
Ability to work within a pressurised environment maintaining a safe, high standard of quality care
-
Ability to work across sites
Desirable
- Full UK Driving Licence
Qualifications
Essential
- Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English
Desirable
-
ECDL
-
RSA Typing
Skills
Essential
-
Communication skills. Verbal & Written
-
Keyboard & Computer skills
-
Organisational Skills
-
Attention to detail
-
Telephone skills
-
Ability to have a pleasant and articulate
-
manner
Desirable
-
Ability to use own judgement, resourcefulness
-
and common sense
-
Ability to work without direct supervision and
-
determine own workload priorities
-
Ability to build and maintain effective working
-
relationships with all member of the practice
-
team
-
Able to use own initiative
Experience
Essential
-
Team working
-
Working in office environment or demonstrate experience of working with people
-
Dealing with people face to face and over the
-
telephone
-
Experience of using Microsoft Office software
Desirable
-
Working within the NHS
-
Experience of Emis clinical system
Person Specification
Skills
Essential
-
Communication skills. Verbal & Written
-
Keyboard & Computer skills
-
Organisational Skills
-
Attention to detail
-
Telephone skills
-
Ability to have a pleasant and articulate
-
manner
Desirable
-
Ability to use own judgement, resourcefulness
-
and common sense
-
Ability to work without direct supervision and
-
determine own workload priorities
-
Ability to build and maintain effective working
-
relationships with all member of the practice
-
team
-
Able to use own initiative, * Ability to prioritise workload
-
Reliability & commitment to team working
-
Highly motivated
-
Flexible and responsive to change week/evening /weekend working
-
Enthusiasm
-
Team player
-
Willingness to undertake further training
-
Demonstrates the ability to value the opinion of others
-
Ability to work within a pressurised environment maintaining a safe, high standard of quality care
-
Ability to work across sites
Desirable
- Full UK Driving Licence
Qualifications
Essential
- Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English
Desirable
-
ECDL
-
RSA Typing
Skills
Essential
-
Communication skills. Verbal & Written
-
Keyboard & Computer skills
-
Organisational Skills
-
Attention to detail
-
Telephone skills
-
Ability to have a pleasant and articulate
-
manner
Desirable
-
Ability to use own judgement, resourcefulness
-
and common sense
-
Ability to work without direct supervision and
-
determine own workload priorities
-
Ability to build and maintain effective working
-
relationships with all member of the practice
-
team
-
Able to use own initiative
Experience
Essential
-
Team working
-
Working in office environment or demonstrate experience of working with people
-
Dealing with people face to face and over the
-
telephone
-
Experience of using Microsoft Office software
Desirable
-
Working within the NHS
-
Experience of Emis clinical system
We are a GP Practice with a multi skilled clinical team that works across four sites across Bury (in Bury town centre, Greenmount, Tottington and Radcliffe).
We are looking for a Medical Receptionist to join our experienced and friendly reception team. No two days will be the same in this rewarding, patient facing role where the postholder will have the opportunity to get involved in a wide range of duties at our busy general practice.
You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.
Full training will be provided to ensure you can thrive in the role.
Investing in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.
Want to work in a supportive, kind and caring family focused team?
Job locations
9 Brandlesholme Road
Bury
BL8 4DR
3rd Floor Moorgate Primary Care
22 Derby Way
Bury
BL9 0NJ
Medical Receptionist employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Make sure to highlight your communication skills during the interview. Since this role involves a lot of interaction with patients and healthcare professionals, demonstrating your ability to communicate clearly and effectively will set you apart.
✨Tip Number 2
Familiarize yourself with the Emis system or similar clinical software before your interview. Showing that you have a basic understanding of these tools can demonstrate your readiness to jump into the role and support the team efficiently.
✨Tip Number 3
Emphasize your ability to work in a team and handle pressure. The job requires collaboration with various healthcare professionals, so sharing examples of how you've successfully worked in a team or managed stressful situations will be beneficial.
✨Tip Number 4
Show your enthusiasm for patient care. This role is all about providing excellent service to patients, so expressing your passion for helping others and your commitment to maintaining confidentiality will resonate well with the hiring team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience and skills that match the job description. Emphasize your communication skills, attention to detail, and any experience in a healthcare or office environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the practice. Mention specific examples of how you've successfully dealt with patients or worked in a team setting, and express your commitment to providing excellent service.
Highlight Relevant Skills: In your application, clearly outline your organizational skills, telephone etiquette, and ability to maintain confidentiality. These are crucial for the Medical Receptionist role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at NHS
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the healthcare environment. A friendly and positive attitude will resonate well with the interviewers, as they are looking for someone who can contribute to a supportive team atmosphere.
✨Demonstrate Communication Skills
Prepare to showcase your verbal and written communication skills. You might be asked to role-play a scenario where you assist a patient over the phone or in person, so practice being articulate and courteous.
✨Highlight Attention to Detail
Since the role requires accurate record-keeping and message taking, be ready to discuss examples from your past experiences where your attention to detail made a difference. This could include managing schedules or handling sensitive information.
✨Familiarize Yourself with Relevant Systems
If you have experience with the Emis system or similar administrative software, mention it during the interview. If not, do some research on it beforehand to show your willingness to learn and adapt to new systems.
