Medical Receptionist

To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers.

Main duties of the job

Thefollowing are the core responsibilities of the administrator. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing level

About us

Chiltern House Medical Centre offers clinical services to NHS patientswho need to be sure of the very highest standards. But it\’s how we do what wedo that makes the difference. We aim to deliver a genuinely caring andthoughtful patientcentred services. From first referral through diagnosisto effective treatment we promise true professionalism. No patient will bediscriminated against on the grounds of race, gender, social class, age,religion, sexual orientation, appearance, disability or medical condition. Atthe practice, patients come first

Job responsibilities

The following are the core responsibilitiesof the administrator. There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload andstaffing levels:

a.Receive correspondence from externalagencies and process accordingly

b.Scanning documents to the relevantsoftware programme and logging them

c.Filtering documents suitablyaccording to need and passing to the relevant clinicians to read and action

d.Initiating contact with andresponding to, requests from patients, team members and external agencies

e.Photocopy documentation as required

g.Input data into the patientshealthcare records as necessary

h.Manage all queries as necessary inan efficient manner

i.Maintain a clean, tidy, effectiveworking area at all times

j.Support all clinical staff withgeneral tasks as requested

k.Completion of administrative tasksin relation to patient results and letters

SecondaryResponsibilities

In addition to the primary responsibilities,the receptionist may be requested to:

a.Maintaining and monitoring thepractice appointment system

b.Process personal, telephone ande-requests for appointments

c.Answer incoming phone calls,transferring calls or dealing with the callers request appropriately

d.Signpost patients to the correctservice

e.Partake in audit as directed by theaudit lead

f.Action incoming faxes when necessary

g.Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records

h.Complete opening and closingprocedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working with the general public.
• Experience working in a health care setting;

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