Lambeth CAMHS - Single Point of Access (SPA) Referral Co-ordinator

Administration: To provide a professional and confidential administrative service, to ensure that correspondence and documentation produced is both timely and of a high standard. To have an extensive and detailed knowledge of secretarial and office practice, including practical experience and understanding of medical terminology, as well as the clinical services offered. To provide comprehensive administrative and secretarial support to the multi-disciplinary team; arranging and organising assessment appointments, attending meetings and taking minutes, producing letters and proof reading documents etc; and to act as the first point of contact if the Business Manager is unavailable. To assist people in a helpful, diplomatic and tactful manner and to screen and re-route calls as appropriate, taking clear, concise messages and dealing with enquiries where appropriate. To assist teams with accurate monitoring of service user waiting times using excel or other database. To be able to plan,

organise, set and independently review time and workload priorities and to have the ability to exercise judgement and to work autonomously. To be able to work to tight deadlines and the ability to manage multiple tasks within a working day. To develop and maintain an efficient electronic filing and information retrieval system. To be experienced in problem-solving and be able to demonstrate personal initiative and the capacity to deal with unusual and/or urgent circumstances that may occur in this setting. To have the ability to maintain discretion, confidentiality and sensitivity at all times in relation to the nature of the work carried out within Lambeth CAMHS. To undertake team meeting administration, including arranging venues and hospitality, accurately minuting and drafting minutes and following-up on action points. To line manage Band 4 staff To be held as an exemplar of the standards within the service by acting as a role model for other administrative staff.

Recruitment: To assist with Lambeth CAMHS administration recruitment alongside the Business Manager. Training: To be a designated Fire Warden and, therefore, attend relevant Fire Warden meetings as required. To participate in personal development and training programmes as agreed. Financial Management: To make purchases on behalf of the Service through e-Procurement. To order equipment and stationery, as required. Project Management: 1) To lead, or work closely with the Service Manager or Business Manager, on specific management projects and audits, as required. Service Requirements: 1) To have a detailed knowledge and understanding of the work and services being provided within Lambeth CAMHS and to act as a point of information and communication within the service. 2) To review, improve, update and implement administrative systems consulting with the Business Manager where necessary. 3) To have a flexible and adaptable approach to work, with the ability

to keep to tight deadlines and to prioritise flexibly. 4) To maintain a detailed awareness and knowledge of Child and Adolescent services in order to answer queries from both internal and external enquiries. 5) To have a good working relationship and a detailed awareness of all Trust and Corporate Departments. 6) To act in a professional manner at all times, respecting the interests of children, young people and their families being seen by the professional staff and keeping any information on their treatment confidential