HR & Site Manager

The HR Manager will play a pivotal role in shaping our workforce and fostering a positive workplace culture. This position requires a strong understanding of human resources practices, excellent communication skills, and the ability to manage various HR functions effectively. This role involves HR responsibilities of non-clinical staff and some clinical staff. The post holder will also assist the Business and Development Manager and the Managing Partner in CQC compliance and the strategic development of the practice as well as management of the practice sites and day-to-day operation of the practice.

Main duties of the job

Roles include but are not limited to:

• All HR tasks, including grievances, absences, performance appraisal, onboarding and offboarding
• Line management of staff
• Site management including smooth running of site and H & S

About us

Battersea Fields Practice is a busy, growing GP practice in the heart of Battersea, close to Battersea Park and the development of Battersea Power Station. The practice has a main site at Austin Road, and two branch sites at Thessaly Road and Meadbank Nursing Home.

Job responsibilities

Job responsibilities:

Managerial

• Overseeing all recruitment, selection and the onboarding processes, including references, DBS check, induction and training
• Managing the non-clinical team
• To be line manager to the nursing team
• Managing the practices appraisal system and conducting appraisal meetings
• Ensuring that the Practices procedures comply with employment regulations
• Monitoring and managing all aspects of an employee’s performance including attendance and sick leave
• Manage mandatory training and assess the need for further training and then designing and implementing training programs accordingly as applicable
• Handling any disciplinary processes and formal grievances
• Setting and reviewing pay structures and employee perks
• Ensure practice protocols and guidelines are clear and up to date, and that staff understand and follow them
• To oversee the day-to-day running of the practice (main and branch sites), and to deal with issues as they arise
• To support the Business and Development Manager and managing other staff members
• To liaise with members of the primary health care team and outside agencies
• To facilitate clear communication and documentation of information within the practice and with outside agencies
• To represent the Business and Development Manager in her absence within the practice and at external meetings as necessary
• To lead in ensuring a safe working environment for staff and patients, including health and safety, safer systems, infection control and significant events
• To work with the Business and Development Manager, and the rest of the team, in ensuring CQC compliance and positive outcomes from inspections
• To manage practice sites, together with the Deputy Practice Manager, ensuring adequate staffing cover at all times, health and safety requirements are met and other site management tasks
• Any other associated tasks or as required by the business

Patient Centred Services

• To work with the Business and Development Manager, Deputy Practice Manager and the partners in providing patient-centred health care, relevant information and support
• To implement and maintain practice policies
• To support with patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the Deputy Practice Manager
• To encourage patient participation in the practice, including face to face and digital interfaces, and to engage in the patient participation groups
• To investigate and respond to patient complaints and ensure action/learning points are implemented and to keep documentation up to date
• To ensure staff meetings to discuss complaints are held at least quarterly and ensure action/learning points are implemented
• To submit annual complaints reports to NHSE as required

Production of Performance and Quality Information

• To be aware of national, local and practice quality standards and KPIs
• To provide support to the clinical team in managing patients with long-term health conditions
• To provide advice and support for the clinical team and to produce regular reports on the progress of these groups in achieving their targets.
• To assist in the production of information for clinical audit as requested by the clinical team using clinical systems such as EMIS Web
• To work with the PCN, ICB and other bodies to validate patient information.

Staff Training

• To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• To ensure that staff undertake all mandatory training as required, and maintain practice records of training

Other areas of responsibility

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

• The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Completion of internal and external mandatory training.

Quality:

• The post-holder will strive to maintain quality within the practice, and will:
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

• The post-holder will:
• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Experience

• HR experience including onboarding and offboarding, grievance, absence management.
• Experience of Managing staff.
• Good communication skills.
• A good understanding of the NHS.
• Experience of working in primary care or healthcare service.

Qualifications

• CIPD or relevant HR Management Qualification or experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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