HR & Governance Lead

The following are the core responsibilities of the HR & Governance Lead. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Human Resource Lead Manage and lead on the direction of the whole employee life cycle including: recruitment, on-boarding, training, development and exit to include: Acting as the lead for recruitment including pre-employment checks and DBS. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed. Evaluating, organising and overseeing the staff induction programme. Implementing and embedding an effective staff appraisal process. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of

staff welfare. Managing staff holiday requests and any conflicts. Managing staff sickness reporting including Return to Work interviews. Completing all required reporting of Workforce information including the National Workforce Reporting Service (NWRS). Ensuring that all staff checks are kept up to date and are entered into the required software (Practice Index), including NMC/GMC registrations and re-validation. Patient Services Working with the Operations Manager and the Digital Marketing Manager, ensure the Practices digital communications and pathways are kept up to date and in line with the latest NHSE contractual guidance, ensuring processes and presentations are of a high quality. Ensuring staff implement the practice wide approach to the management of all patient services matters. Work with the DQ lead to engage and further the current Patient Participation Group to enhance representation from the Practice population. Assist the Complaints Manager to actively manage and resolve

enquiries and complaints from patients and other service users with support from the Practice Manager, escalating any NHSE, Ombudsman, negligence, NHS resolution complaints/claims to the Practice Manger/Clinical Lead. Be mindful at all times of CQC regulatory requirements and evidence match activities. Finance Manage the payroll function within the practice working with the accountants for timely payment to staff, Inland Revenue and Pension providers. Ensure all online payments are made as requested by the Practice Manager. Governance and Probity Implementing systems to ensure compliance with CQC regulations and standards. Assist the Operations Manager with the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues (with support from the Office Manager and DQ Team). To include the completion of the IG toolkit at least annually. Updating Policies and Procedures and ensuring the database is kept up to date,

policies are reviewed as required and that all staff have a good understanding of the policies and procedures and any updates. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events. Ensure that all audits are kept up to date and entered into the database, working with the Practice Manager, Operations Manager, Clinical Pharmacists and other staff members. Ensure the highest standards of governance and probity in all the above areas. Premises, Services and Safety Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Ensuring the premises and equipment are kept to a high standard, in conjunction with the Operations Manager, and H&S Lead. Ensure all accidents and Significant Events are recorded in line with practice policy. Ensure insurance for premises and staff is

maintained and evaluated. Monitor and disseminate information on safety alerts and other pertinent information. Ensure that all equipment checks and records are updated into our database software (Practice Index). Other roles Support the practice and management team with continuous improvement and change initiatives. Deputise for the Practice Manager and Operations Manager as and when required.