Deputy Chief Information Officer

Milton Keynes University Hospital NHS Foundation Trust

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust’s systems up to date and responsive to cutting-edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.

We currently have a permanent opening for the Deputy Chief Information Officer, leading on the latest technology across the Trust, including the mature Electronic Patient Record (EPR) system called eCARE (Oracle Cerner Millennium) and critical integration across the wider health system, an innovative suite of analytics, the engineering and management of data, and the implementation of the next few years of the digital strategy.

The successful post holder will have experience working in a healthcare environment, including leading staff and have familiarity with Oracle Health (Cerner) solutions. They will have been working at a senior level for several years and experience engaging with senior leadership.

Previous applicants that have applied in the last 3 months need not apply

Interview Date: w/c 6 January 2025

Main duties of the job

The post holder will be responsible for the day-to-day management of the IT Applications and Informatics teams across the IT Department and will deputise for the Chief Information Officer (CIO) in the management of the entire IT Department, engaging at a very senior level with a wide range of stakeholders across the Trust and the wider regional health and social care economy.

The post holder will be an expert in leading and implementing complex programmes with a track record of service improvement. The post holder will work autonomously with all stakeholders, leading discussions on the implementation of programmes and aligning these with local and national strategies and priorities where appropriate.

The post holder will be accountable for the delivery of the day-to-day IT Application and Informatics services and support offered to the Trust, through the management of a number of senior managers within the IT department, each with their own responsibilities for supporting specific areas of IT and Informatics. The post holder will also be accountable for the overall delivery of the day-to-day IT service offering across the department, including IT Technical Services and IT Innovation, as a deputy for the CIO, through the management of the wider IT senior management team spanning all teams across the department.

About us

65% of Administrative and Clerical colleagues report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns. – NHS Survey, 2023

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trust’s values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job responsibilities

• Lead the development of multiple short, medium, or long-term highly complex projects and/or programmes of work that will support the delivery of the Trust’s strategy and vision and improve operational effectiveness and patient experience and outcomes. This will include strengthening user involvement.
• Hold specialist knowledge, accumulated over multiple years of experience working in the healthcare IT context, across the wide range of skillsets that make up the IT Department.
• Analyse highly complex data, facts, documents or wider contexts with a view to making quality led, informed decisions regarding the design, configuration and build of highly technical solutions delivered to operational departments within the Trust. Consider a range of options and make an informed comparison, presenting relevant options to key stakeholders.
• Be responsible for the IT delivery of technically challenging and highly complex activities, solutions and projects including the development and on-going monitoring of plans to ensure the timely delivery of service and metrics for tracking progress, whilst managing any uncertainty and impact to the organisation.
• Lead in the development and implementation of policies relating to IT service delivery, development, project, technical change and recovery to maximise the quality and effectiveness of the service offered to all the Trust’s business areas and external stakeholders.
• Contribute to the on-going management and development of the wider IT departmental budget.
• Provide expert leadership in the implementation of IT programmes of work and services and effectively lead and manage staff in accordance with Trust policies and procedures.
• Own the management, support, and maintenance of the systems in use across the Trust, providing information for a high number of different services, generating data flows out to local Information storage systems.

Please refer to the attached Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• Masters level qualification in an IT or related discipline (or equivalent practical experience)
• In-depth specialist knowledge of IT

Experience

• Experience of NHS operational and/or clinical management
• Experience of delivering large scale, highly complex change management projects and/or service redesign within the NHS environment
• Expert experience in the wider IT industry
• Operational experience in a senior management role, managing a range of IT day-to-day support services
• Ability to manage, develop and motivate technical and non-technical staff
• Thorough knowledge of relevant industry recognized certifications including ITIL and PRINCE2 methodologies
• Detailed understanding of NHS Information Governance policies and practical implications

Skills

• Strategic thinker with expert analytical and problem-solving skills
• Commitment to continuous professional development personally
• Expert ability to interpret and communicate highly complex technical information to both technical and non-technical staff, and apply that to providing solutions to complex problems having completed an options appraisal and made an appropriate decision
• Ability to prioritise activities independently, including when requirements and circumstances change
• Expert leadership skills, with the ability to drive and motivate teams of people at all levels of an organization, and to manage conflict
• Ability to build strong working relationships at all levels
• Ability to develop and maintain plans for the short, medium, and long term leveraging PRINCE2, MSP, and developed strategy-writing skills
• Develop the wider IT strategy and support any relevant Trust-wide strategy

Personal and people development

• Self-motivated and able to work to tight deadlines with a flexible approach to work
• Able to form good working relationships with staff in the Trust and with partner organisations
• Willing to develop own skills and knowledge
• Implements Trust policy, develops local departmental policy to drive consistency and excellence
• Identify need, develop, and deliver procedures to cover

Communication

• Ability to form excellent relationships and influence and negotiate effectively in order to deliver results, frequently having to manage through highly contentious discussions to reach the required objective
• Excellent standard of written and verbal communication
• Excellent interpersonal skills with the ability to interpret complex information, and make decisions based on highly complex and incomplete information
• Communicate highly complicated information to non-technical senior executive staff
• Ability to present to large groups of staff, across all levels of seniority

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

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