Clerical Officer - Radiology

Job summary

Our Clerical Officer – Radiology will be responsible for supporting the smooth and efficient running of the Radiology call centre, enabling high standards of care for our service users.

You will be part of a multidisciplinary team, working with Radiologists, Radiographers, and Nurses across the Directorate. The primary role involves supporting the Radiology booking processes for patients referred for diagnostic imaging. There may be a requirement to cover other areas within the Radiology Admin team where necessary. While the responsibility primarily lies with clinical staff, this role can significantly impact patient care.

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Main duties of the job

• Provide high-quality customer service that complies with NHS employment standards and Trust policies.
• Act with professionalism and integrity, serving as a role model and ensuring equal opportunities for all.
• Work effectively as part of a team, demonstrating excellent communication and collaboration across departments.
• Deliver exceptional value to patients and service users consistently.
• Provide highly efficient Radiology booking services, including processing referrals, booking, re-scheduling, and cancellations.
• Manage patient appointments and queries using the call centre telephony system.
• Use radiology IT systems accurately to maintain precise patient records.
• Contribute constructively to team discussions and activities.

About your new team and department

Our Radiology Clerical Officers work mainly in two areas:

• Radiology Call Centre (this role), managing patient appointments
• Radiology Office, handling acute services and general administrative tasks

The Call Centre team consists of 10 Clerical Officers and 3 supervisors, managing approximately 75,000 patient appointments annually.

Candidates must be able to work independently, prioritize effectively, and handle complex situations with excellent time management skills.

Job details

• Date posted: 29 May 2025
• Pay scheme: Agenda for Change
• Band: Band 2
• Salary: £23,615 per annum
• Contract: Permanent
• Working pattern: Full-time
• Location: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA

Job responsibilities

Please see the attached job description and person specification for full details.

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Person Specification

Qualifications and training

• Essential: General education, Basic knowledge of computerised systems
• Desirable: Knowledge of CRIS system

Skills

• Essential: Good communication skills
• Desirable: Experience working with the public

Knowledge and experience

• Essential: Telephone manner
• Desirable: Previous NHS experience

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check via the Disclosure and Barring Service will be required.

Employer details

Torbay and South Devon NHS Foundation Trust, Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA

For more information, visit https://www.torbayandsouthdevon.nhs.uk

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