Care Coordinator

Key responsibilities Help patients to manage their needs through answering queries, making and managing appointments encouraging use of digital services where appropriate. Ensure patients have good quality written, digital or verbal information to help them make choices about their care. Support patients to understand the vaccine offer and provide any assistance required to obtain this. Support the efficient running of the vaccination clinic on operational days. Work with patients, their families, carers and healthcare team members to encourage effective help-seeking behaviours. The Care Coordinator may be required to support the coordination of other areas of patient care and PCN delivery. Work with our existing team of Care Coordinators to support all aspects of care coordination, vaccination delivery and proactive patients care. Key Tasks Coordinate and integrate care a. Help patients transition seamlessly between services and support them to navigate through the health and care system

encouraging use of digital services where appropriate. b. Act as digital champion to help improve the digital literacy of our patients and workforce. c. Refer onwards to social prescribing link workers and health and wellbeing coaches where required. d. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. e. Actively participate in multidisciplinary team meetings in the PCN as and when appropriate. f. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns. Professional development a. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and

safety. b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required. This will include undertaking training to understand the vaccines. Miscellaneous a. Establish strong working relationships with GPs and Practice teams and work collaboratively with other Care Coordinators, Social Prescribing Link Workers and Health and Wellbeing Coaches, supporting each other, respecting each others views and meeting regularly as a team. b. Act as a champion for personalised care and shared decision making within the PCN. c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. d. Identify opportunities and gaps in the service and

provide feedback to continually improve the service and contribute to business planning. e. Contribute to the development of policies and plans relating to equality, diversity, and reduction of health inequalities. f. Work in accordance with the Practices and PCNs policies and procedures. g. Contribute to the wider aims and objectives of the PCN to improve and support to primary care.