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- Tasks: Join us as a Care Coordinator, managing patient care and supporting healthcare teams.
- Company: Suttons Wharf Health Centre provides primary care to over 19,000 diverse patients.
- Benefits: Earn £14.50 an hour with a full-time, fixed-term contract for 12 months.
- Why this job: Make a real impact on patient care while working in a friendly, modern environment.
- Qualifications: Experience in healthcare is essential; strong communication and organisational skills are a must.
- Other info: This role does not currently offer hybrid working options.
We are seeking a highly motivated and organised individual to join our team as a Care Coordinator. The Care Coordinator will play a key role in supporting our GP practice by ensuring that patients receive the right care at the right time. This role involves working closely with GPs, nurses, and other healthcare professionals to manage patient care plans, coordinate services and patient liaison, run and maintain patient searches and lists, and provide administrative support. Due to the demands and responsibilities of the role, the practice does not offer hybrid working at present.
Main duties of the job
- Patient Coordination: Act as a point of contact for patients, providing information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups.
- Care Planning: Work with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions.
- Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as necessary, ensuring all relevant information is available and actions are followed up.
- Administrative Support: Provide administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Focus will be on running and maintaining patient searches and lists in order to help the practice meet clinical targets. Calling and recalling patients will be key. Additional administrative duties may be required as dictated by the needs of the Health Centre.
- Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers.
- Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system. Generate reports and analyse data to support quality improvement initiatives.
- Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information.
About Us
We are a friendly and modern Health Centre providing comprehensive primary care services to over 19,000 patients from diverse cultural backgrounds on two sites. The Health Centre is committed to building a team to deliver high quality services.
Details
- Date posted: 12 June 2025
- Pay scheme: Other
- Salary: £14.50 an hour
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time
- Reference number: A3026-25-0003
- Job locations: 26 Palmers Road, London, E2 0FA
Person Specification
Experience
- Essential: Experience working in a healthcare setting, preferably within the NHS. Strong organisational and time management skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using electronic health records and other IT systems, including EMIS Web. Understanding of patient confidentiality and data protection principles. Ability to run and interpret patient searches and manage patient lists.
- Desirable: Previous experience as a Care Coordinator or similar role. Knowledge of local healthcare services and resources. Qualification in health or social care (e.g., NVQ Level 3 or equivalent). Empathetic and patient-focused approach. Detail-oriented with a high level of accuracy. Ability to manage multiple tasks and priorities effectively. Commitment to continuous professional development and improvement. Strong problem-solving skills and ability to work under pressure.
Qualifications
- Essential: Evidence of consistent pattern of learning from education, training, and experience. Relevant degree or equivalent level of training and experience.
- Desirable: Qualification in Health or Social Care Profession.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Suttons Wharf Health Centre
Address: 26 Palmers Road, London, E2 0FA
Employer's website: https://www.suttonswharfhealthcentre.nhs.uk/
Care Coordinator employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific healthcare setting of Suttons Wharf Health Centre. Understanding their patient demographics and the services they offer can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Highlight any experience you have in coordinating care or working within a multi-disciplinary team. Be prepared to discuss specific examples of how you've successfully managed patient care plans or facilitated communication between healthcare professionals.
✨Tip Number 3
Demonstrate your organisational skills by preparing for potential questions about managing patient lists and recall systems. Think of ways you've effectively maintained accurate records and ensured timely follow-ups in previous roles.
✨Tip Number 4
Show your commitment to patient advocacy by being ready to discuss how you've previously supported patients in navigating their care journeys. Share examples that illustrate your empathetic approach and ability to address patient concerns.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare settings, particularly any roles that involved patient coordination or administrative support. Use keywords from the job description to demonstrate your fit for the Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to work within a multi-disciplinary team. Mention specific examples of how you've successfully managed patient care plans or coordinated services in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills, as well as your proficiency with electronic health records. These are crucial for the role and should be clearly articulated in your application.
Showcase Your Commitment: Demonstrate your commitment to continuous professional development and improvement. Mention any relevant training or qualifications you have, especially those related to health or social care, to strengthen your application.
How to prepare for a job interview at NHS
✨Show Your Organisational Skills
As a Care Coordinator, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or coordinated care for patients. Highlight any tools or methods you used to stay organised.
✨Understand Patient Advocacy
This role involves advocating for patients and ensuring their needs are met. Familiarise yourself with the principles of patient advocacy and be ready to share how you've supported patients in previous roles. Discuss how you would handle difficult situations or conflicts between patient needs and healthcare services.
✨Familiarise Yourself with Electronic Health Records
Proficiency in using electronic health records is essential for this position. Brush up on your knowledge of EMIS Web or similar systems. Be prepared to answer questions about how you would manage patient data and ensure confidentiality while maintaining accurate records.
✨Prepare for Team Collaboration Questions
You'll be working closely with GPs, nurses, and other healthcare professionals. Think of examples that showcase your ability to work as part of a multi-disciplinary team. Be ready to discuss how you communicate effectively with different team members and ensure cohesive patient care.
