At a Glance
- Tasks: Join our team as a Waiting List Coordinator, managing patient appointments and inquiries.
- Company: Be part of the Royal Free Hospital, known for its friendly and experienced staff.
- Benefits: Receive full training, gain valuable experience, and work in a supportive environment.
- Why this job: Make a difference in patient care while developing your administrative skills in healthcare.
- Qualifications: A-level education or equivalent; good English skills; customer care experience preferred.
- Other info: Ideal for those looking to grow in a dynamic NHS environment.
The predicted salary is between 24000 - 33600 £ per year.
We are looking for an enthusiastic administrator to join our experienced and friendly team as a Waiting List Coordinator to support the HPB surgery service at the Royal Free Hospital. The successful candidate will be expected to lead in the administration of waiting lists for HPB surgery, co-ordinate all patient appointments and manage enquiries. There will be an expectation to often be the first point of contact for all patients, relatives and visitors. Experience in a similar role is desirable but not essential, full training will be provided for the successful candidate.
The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification., Essential
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Educated to A level or equivalent
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Good standard of written and spoken English
Experience
Essential
-
Awareness of NHS targets with respect to waiting times
-
Experience working within a clinical/multi-disciplinary team
Desirable
-
Admissions and waiting list management
-
Previous NHS experience in administration
-
Dealing with complaints
Skills and aptitudes
Essential
-
Experience of working with EPR or similar electronic patient administration system
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Use of Microsoft Office packages/computer literate
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Track record of excellent customer care skills – face to face, by phone and in writing
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Ability to prioritise own workload and keep deadlines, using own initiative
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Accuracy in entering, maintaining and analysing data on electronic systems
Other
Essential
- Understanding of the Data Protection Act
Desirable
-
Desire to learn, develop and expand within the role
-
Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
-
Able to effectively manage challenging/conflict situations
-
Works well within an admin team to deliver quality service to patients and staff
-
Demonstrates a ‘can do’ approach and is able to show initiative in problem solving
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Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Person Specification
Royal Free World Class Values
Essential
-
Demonstrable ability to meet the Trust Values, Essential
-
Educated to A level or equivalent
-
Good standard of written and spoken English
Experience
Essential
-
Awareness of NHS targets with respect to waiting times
-
Experience working within a clinical/multi-disciplinary team
Desirable
-
Admissions and waiting list management
-
Previous NHS experience in administration
-
Dealing with complaints
Skills and aptitudes
Essential
-
Experience of working with EPR or similar electronic patient administration system
-
Use of Microsoft Office packages/computer literate
-
Track record of excellent customer care skills – face to face, by phone and in writing
-
Ability to prioritise own workload and keep deadlines, using own initiative
-
Accuracy in entering, maintaining and analysing data on electronic systems
Other
Essential
- Understanding of the Data Protection Act
Desirable
-
Desire to learn, develop and expand within the role
-
Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
-
Able to effectively manage challenging/conflict situations
-
Works well within an admin team to deliver quality service to patients and staff
-
Demonstrates a ‘can do’ approach and is able to show initiative in problem solving
-
Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Job locations
Royal Free Hospital
Pond Street
London
NW3 2QG
Band 4 Waiting List Coordinator - HPB employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 4 Waiting List Coordinator - HPB
✨Tip Number 1
Familiarize yourself with the NHS targets regarding waiting times. Understanding these targets will not only help you in your role but also show your commitment to the values of the Trust during the interview process.
✨Tip Number 2
Brush up on your customer care skills, especially in face-to-face and phone interactions. Being the first point of contact means you'll need to handle inquiries and complaints effectively, so practice active listening and empathy.
✨Tip Number 3
Gain a basic understanding of electronic patient administration systems like EPR. If you have access to any training resources or online tutorials, take advantage of them to familiarize yourself with how these systems work.
✨Tip Number 4
Demonstrate your ability to work within a multi-disciplinary team by sharing examples from your past experiences. Highlighting your collaborative skills will show that you can contribute positively to the admin team at the Royal Free Hospital.
We think you need these skills to ace Band 4 Waiting List Coordinator - HPB
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Waiting List Coordinator. Highlight your relevant skills and experiences that align with the job description, especially in administration and customer care.
Tailor Your CV: Customize your CV to reflect the essential qualifications and experiences mentioned in the job description. Emphasize your experience with electronic patient administration systems and any relevant NHS experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS values. Mention specific examples from your past experiences that demonstrate your ability to manage waiting lists and coordinate appointments effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your written English is clear and professional, as this reflects your communication skills.
How to prepare for a job interview at NHS
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the team. Highlight why you want to work as a Waiting List Coordinator and how you align with the values of the Royal Free Hospital.
✨Demonstrate Customer Care Skills
Prepare examples from your past experiences that showcase your excellent customer care skills. Be ready to discuss how you've handled challenging situations with patients or colleagues.
✨Familiarize Yourself with NHS Targets
Brush up on NHS targets regarding waiting times and patient administration. Showing awareness of these targets will demonstrate your understanding of the healthcare environment.
✨Highlight Your Teamwork Experience
Be prepared to discuss your experience working within a clinical or multi-disciplinary team. Emphasize your ability to communicate effectively with various staff members and how you contribute to a collaborative environment.