Band 4 Waiting List Coordinator - HPB
Band 4 Waiting List Coordinator - HPB

Band 4 Waiting List Coordinator - HPB

London Full-Time 24000 - 33600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team as a Waiting List Coordinator, managing patient appointments and inquiries.
  • Company: Be part of the Royal Free Hospital, known for its friendly and experienced staff.
  • Benefits: Receive full training, gain valuable experience, and work in a supportive environment.
  • Why this job: Make a difference in patient care while developing your administrative skills in healthcare.
  • Qualifications: A-level education or equivalent; good English skills; customer care experience preferred.
  • Other info: Ideal for those looking to grow in a dynamic NHS environment.

The predicted salary is between 24000 - 33600 £ per year.

We are looking for an enthusiastic administrator to join our experienced and friendly team as a Waiting List Coordinator to support the HPB surgery service at the Royal Free Hospital. The successful candidate will be expected to lead in the administration of waiting lists for HPB surgery, co-ordinate all patient appointments and manage enquiries. There will be an expectation to often be the first point of contact for all patients, relatives and visitors. Experience in a similar role is desirable but not essential, full training will be provided for the successful candidate.

The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification., Essential

  • Educated to A level or equivalent

  • Good standard of written and spoken English

Experience

Essential

  • Awareness of NHS targets with respect to waiting times

  • Experience working within a clinical/multi-disciplinary team

Desirable

  • Admissions and waiting list management

  • Previous NHS experience in administration

  • Dealing with complaints

Skills and aptitudes

Essential

  • Experience of working with EPR or similar electronic patient administration system

  • Use of Microsoft Office packages/computer literate

  • Track record of excellent customer care skills – face to face, by phone and in writing

  • Ability to prioritise own workload and keep deadlines, using own initiative

  • Accuracy in entering, maintaining and analysing data on electronic systems

Other

Essential

  • Understanding of the Data Protection Act

Desirable

  • Desire to learn, develop and expand within the role

  • Further training or qualifications related to administration or computer an advantage

Personal Qualities

Essential

  • Able to effectively manage challenging/conflict situations

  • Works well within an admin team to deliver quality service to patients and staff

  • Demonstrates a ‘can do’ approach and is able to show initiative in problem solving

  • Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds

Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values, Essential

  • Educated to A level or equivalent

  • Good standard of written and spoken English

Experience

Essential

  • Awareness of NHS targets with respect to waiting times

  • Experience working within a clinical/multi-disciplinary team

Desirable

  • Admissions and waiting list management

  • Previous NHS experience in administration

  • Dealing with complaints

Skills and aptitudes

Essential

  • Experience of working with EPR or similar electronic patient administration system

  • Use of Microsoft Office packages/computer literate

  • Track record of excellent customer care skills – face to face, by phone and in writing

  • Ability to prioritise own workload and keep deadlines, using own initiative

  • Accuracy in entering, maintaining and analysing data on electronic systems

Other

Essential

  • Understanding of the Data Protection Act

Desirable

  • Desire to learn, develop and expand within the role

  • Further training or qualifications related to administration or computer an advantage

Personal Qualities

Essential

  • Able to effectively manage challenging/conflict situations

  • Works well within an admin team to deliver quality service to patients and staff

  • Demonstrates a ‘can do’ approach and is able to show initiative in problem solving

  • Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG

Band 4 Waiting List Coordinator - HPB employer: NHS

At the Royal Free Hospital, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work environment. As a Waiting List Coordinator, you will benefit from comprehensive training, opportunities for professional development, and the chance to make a meaningful impact on patient care. Our commitment to the NHS values ensures that you will be part of a dedicated team that prioritizes quality service and employee well-being in the heart of London.
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Contact Detail:

NHS Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Band 4 Waiting List Coordinator - HPB

Tip Number 1

Familiarize yourself with the NHS targets regarding waiting times. Understanding these targets will not only help you in your role but also show your commitment to the values of the Trust during the interview process.

Tip Number 2

Brush up on your customer care skills, especially in face-to-face and phone interactions. Being the first point of contact means you'll need to handle inquiries and complaints effectively, so practice active listening and empathy.

Tip Number 3

Gain a basic understanding of electronic patient administration systems like EPR. If you have access to any training resources or online tutorials, take advantage of them to familiarize yourself with how these systems work.

Tip Number 4

Demonstrate your ability to work within a multi-disciplinary team by sharing examples from your past experiences. Highlighting your collaborative skills will show that you can contribute positively to the admin team at the Royal Free Hospital.

We think you need these skills to ace Band 4 Waiting List Coordinator - HPB

Excellent Customer Care Skills
Experience with EPR or Similar Electronic Patient Administration System
Proficiency in Microsoft Office Packages
Data Entry and Maintenance Accuracy
Ability to Prioritise Workload
Understanding of NHS Waiting Time Targets
Experience in a Clinical/Multi-Disciplinary Team
Conflict Management Skills
Effective Communication Skills
Initiative in Problem Solving
Knowledge of the Data Protection Act
Desire for Continuous Learning and Development

Some tips for your application 🫡

Understand the Role: Make sure you fully understand the responsibilities of a Waiting List Coordinator. Highlight your relevant skills and experiences that align with the job description, especially in administration and customer care.

Tailor Your CV: Customize your CV to reflect the essential qualifications and experiences mentioned in the job description. Emphasize your experience with electronic patient administration systems and any relevant NHS experience.

Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS values. Mention specific examples from your past experiences that demonstrate your ability to manage waiting lists and coordinate appointments effectively.

Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your written English is clear and professional, as this reflects your communication skills.

How to prepare for a job interview at NHS

Show Your Enthusiasm

Make sure to express your enthusiasm for the role and the team. Highlight why you want to work as a Waiting List Coordinator and how you align with the values of the Royal Free Hospital.

Demonstrate Customer Care Skills

Prepare examples from your past experiences that showcase your excellent customer care skills. Be ready to discuss how you've handled challenging situations with patients or colleagues.

Familiarize Yourself with NHS Targets

Brush up on NHS targets regarding waiting times and patient administration. Showing awareness of these targets will demonstrate your understanding of the healthcare environment.

Highlight Your Teamwork Experience

Be prepared to discuss your experience working within a clinical or multi-disciplinary team. Emphasize your ability to communicate effectively with various staff members and how you contribute to a collaborative environment.

Band 4 Waiting List Coordinator - HPB
NHS Apply now
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  • Band 4 Waiting List Coordinator - HPB

    London
    Full-Time
    24000 - 33600 £ / year (est.)
    Apply now

    Application deadline: 2027-01-05

  • N

    NHS

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