Band 4 Urology Pathway Navigator

An exciting opportunity has become available to join the Urology Service as a band 4 Pathway Navigator, based at the Royal Free Hospital on a 12 month fixed term contract. We are looking for an organised and self-motivated individual who will be responsible for managing and maintaining general urology, cancer and elective pathways. This involves but is not limited to: outpatient administration, RTT validation and liaising with patients. The successful applicant will have specific responsibility for the kidney cancer and benign pathways but will also need to demonstrate flexibility to support other Urology sub-specialties as required.

Main duties of the job

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular, you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve in a busy clinical environment.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

Job responsibilities

• Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
• Ensure that simple tests or pre-investigations have been ordered where necessary.
• Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
• Arrange transport (in line with trust procedure) and translation services where necessary.
• Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
• Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow-up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
• Monitor clinic lists to assess workflow and escalate any issues where necessary.
• Ensure the patient understands their care pathway and is aware of appointments and any changes.
• Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.

Person Specification

Education and professional qualifications

• 5 GCSEs at Grade C or above including Maths and English or equivalent
• NVQ2/3 in Health or Social Care or equivalent experience
• Basic Communication Skills Training (e.g. Sage/Thyme)
• Courses / further study attended to demonstrate evidence of personal development

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Personal qualities and attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,944 to £34,937 a year per annum inclusive of HCAS

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