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- Tasks: Lead the setup and management of the NHS helpdesk for EPR systems.
- Company: Join a vital NHS Trust dedicated to improving healthcare services.
- Benefits: Enjoy a hybrid work model with competitive daily rates.
- Why this job: Make a real impact in healthcare while enhancing your project management skills.
- Qualifications: Experience in NHS project management, especially with EPR systems, is essential.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 72000 - 108000 £ per year.
It looks like you\’re outlining a job description for a NHS Helpdesk Project Manager. Below is a refined version of the job description based on your details:
Job Title: NHS Helpdesk Project Manager (EPR Project Experience)
Contract Duration: 6 Months (Initial)
Rate: £400-450 per day (Outside IR35)
Location: Hybrid (3 days onsite per week)
Role Type: Contract
About the Role:
We are seeking an experienced NHS Helpdesk Project Manager with prior experience in EPR (Electronic Patient Record) projects. In this role, you will be responsible for overseeing the setup and management of the NHS helpdesk, ensuring it delivers efficient and high-quality support for EPR systems and other NHS services.
Key Responsibilities:
- Lead the setup and enhancement of the NHS helpdesk in a project setting.
- Collaborate with stakeholders to identify requirements and ensure the helpdesk is tailored to user needs.
- Manage project timelines, resources, and budget to ensure successful delivery.
- Work closely with IT teams, EPR users, and other departments to resolve issues and improve service delivery.
- Ensure that helpdesk staff are trained and equipped to provide excellent support.
- Monitor service levels, identify areas for improvement, and implement best practices.
- Act as the primary point of contact for all helpdesk-related issues within the project.
Essential Skills & Experience:
- Proven experience as a Project Manager in an NHS environment, specifically in an EPR project.
- Demonstrable experience in setting up or managing a helpdesk within the NHS.
- Strong understanding of NHS processes, workflows, and technologies.
- Excellent project management skills with the ability to manage timelines and resources effectively.
- Strong communication and stakeholder management skills.
- Previous experience in hybrid roles, able to work both remotely and onsite.
Desirable:
- Knowledge of NHS IT infrastructure and EPR systems.
- Experience with ITIL or other service management frameworks.
NHS Trust | Helpdesk Project Manager employer: NHS Trust
Contact Detail:
NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Trust | Helpdesk Project Manager
✨Tip Number 1
Make sure to highlight your previous experience with EPR projects during networking events or conversations. This will help you stand out as a candidate who understands the specific challenges and requirements of the role.
✨Tip Number 2
Connect with current or former NHS Helpdesk Project Managers on LinkedIn. Engaging with them can provide you with valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Attend industry conferences or workshops focused on NHS IT and project management. This not only expands your knowledge but also helps you build a network of contacts that could assist in your job search.
✨Tip Number 4
Stay updated on the latest trends and technologies in NHS helpdesk operations and EPR systems. Being knowledgeable about current developments can give you an edge in discussions with potential employers.
We think you need these skills to ace NHS Trust | Helpdesk Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Project Manager in the NHS, especially focusing on any EPR projects you've managed. Use specific examples that demonstrate your skills in setting up and managing helpdesks.
Craft a Strong Cover Letter: In your cover letter, emphasize your understanding of NHS processes and your ability to collaborate with stakeholders. Mention your project management skills and how they align with the requirements of the role.
Highlight Relevant Skills: Clearly outline your project management skills, particularly in relation to managing timelines, resources, and budgets. Include any experience you have with ITIL or service management frameworks, as this is desirable for the role.
Showcase Communication Abilities: Since strong communication and stakeholder management skills are essential, provide examples of how you've successfully communicated with various teams and stakeholders in previous roles. This will demonstrate your capability to act as the primary point of contact for helpdesk-related issues.
How to prepare for a job interview at NHS Trust
✨Showcase Your EPR Experience
Make sure to highlight your previous experience with Electronic Patient Record projects. Be prepared to discuss specific challenges you faced and how you overcame them, as this will demonstrate your expertise in the field.
✨Understand NHS Processes
Familiarize yourself with NHS workflows and technologies. During the interview, reference your knowledge of these processes to show that you can effectively manage the helpdesk within the NHS environment.
✨Emphasize Stakeholder Collaboration
Discuss your experience working with various stakeholders. Provide examples of how you identified user needs and tailored helpdesk services accordingly, as this is crucial for the role.
✨Prepare for Hybrid Work Dynamics
Since the role involves both onsite and remote work, be ready to talk about your experience in hybrid roles. Share strategies you've used to maintain communication and productivity in such settings.
