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- Tasks: Lead the setup and management of the NHS helpdesk for EPR systems.
- Company: Join a vital NHS project focused on enhancing patient care through technology.
- Benefits: Enjoy a hybrid work model with competitive pay and flexible hours.
- Why this job: Make a real impact in healthcare while developing your project management skills.
- Qualifications: Experience in NHS project management, especially with EPR systems, is essential.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 72000 - 108000 £ per year.
It looks like you\’re outlining a job description for a NHS Helpdesk Project Manager. Below is a refined version of the job description based on your details:
Job Title: NHS Helpdesk Project Manager (EPR Project Experience)
Contract Duration: 6 Months (Initial)
Rate: £400-450 per day (Outside IR35)
Location: Hybrid (3 days onsite per week)
Role Type: Contract
About the Role:
We are seeking an experienced NHS Helpdesk Project Manager with prior experience in EPR (Electronic Patient Record) projects. In this role, you will be responsible for overseeing the setup and management of the NHS helpdesk, ensuring it delivers efficient and high-quality support for EPR systems and other NHS services.
Key Responsibilities:
- Lead the setup and enhancement of the NHS helpdesk in a project setting.
- Collaborate with stakeholders to identify requirements and ensure the helpdesk is tailored to user needs.
- Manage project timelines, resources, and budget to ensure successful delivery.
- Work closely with IT teams, EPR users, and other departments to resolve issues and improve service delivery.
- Ensure that helpdesk staff are trained and equipped to provide excellent support.
- Monitor service levels, identify areas for improvement, and implement best practices.
- Act as the primary point of contact for all helpdesk-related issues within the project.
Essential Skills & Experience:
- Proven experience as a Project Manager in an NHS environment, specifically in an EPR project.
- Demonstrable experience in setting up or managing a helpdesk within the NHS.
- Strong understanding of NHS processes, workflows, and technologies.
- Excellent project management skills with the ability to manage timelines and resources effectively.
- Strong communication and stakeholder management skills.
- Previous experience in hybrid roles, able to work both remotely and onsite.
Desirable:
- Knowledge of NHS IT infrastructure and EPR systems.
- Experience with ITIL or other service management frameworks.
Helpdesk Project Manager employer: NHS Trust
Contact Detail:
NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Project Manager
✨Tip Number 1
Make sure to highlight your previous experience in managing helpdesk projects, especially within the NHS. Tailor your discussions to showcase how you've successfully set up or enhanced helpdesk services in similar environments.
✨Tip Number 2
Familiarize yourself with the specific EPR systems used in the NHS. Being knowledgeable about these systems will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 3
Network with professionals in the NHS and project management fields. Engaging with others who have experience in EPR projects can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your approach to stakeholder management and communication strategies. Being able to articulate how you effectively collaborate with various teams will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Helpdesk Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in NHS environments and EPR projects. Use specific examples that demonstrate your project management skills and familiarity with helpdesk operations.
Craft a Strong Cover Letter: In your cover letter, emphasize your understanding of NHS processes and your ability to manage timelines and resources effectively. Mention any relevant ITIL or service management experience to stand out.
Highlight Relevant Experience: When detailing your work history, focus on roles where you set up or managed helpdesks. Include metrics or outcomes that showcase your success in improving service delivery.
Showcase Communication Skills: Since strong communication and stakeholder management skills are essential for this role, provide examples in your application that illustrate how you've successfully collaborated with various teams and stakeholders.
How to prepare for a job interview at NHS Trust
✨Showcase Your EPR Experience
Make sure to highlight your previous experience with Electronic Patient Record projects. Be prepared to discuss specific challenges you faced and how you overcame them, as this will demonstrate your expertise in the NHS environment.
✨Understand NHS Processes
Familiarize yourself with NHS workflows and technologies. During the interview, reference your knowledge of these processes to show that you can effectively manage the helpdesk and collaborate with various stakeholders.
✨Demonstrate Project Management Skills
Be ready to discuss your project management approach, including how you handle timelines, resources, and budgets. Providing examples of past projects where you successfully delivered results will strengthen your candidacy.
✨Prepare for Stakeholder Engagement
Since strong communication and stakeholder management skills are essential, think of examples where you effectively engaged with different parties. This could include resolving conflicts or gathering requirements, showcasing your ability to tailor the helpdesk to user needs.
