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- Tasks: Lead transformation projects to enhance NHS patient care and improve health outcomes.
- Company: NHS Supply Chain supports the NHS by sourcing and delivering healthcare products across England and Wales.
- Benefits: Enjoy hybrid working, generous holidays, bonuses, and a strong focus on your development and well-being.
- Why this job: Make a real impact in healthcare while collaborating with diverse stakeholders in a dynamic environment.
- Qualifications: Experience in NHS or healthcare, strong relationship-building skills, and a consultative approach are essential.
- Other info: Join a committed team that values inclusivity and encourages applications from all backgrounds.
The predicted salary is between 55000 - 75000 ÂŁ per year.
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Join to apply for the Service Transformation Manager role at NHS Supply Chain
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Job Title Service Transformation Manager
Function: Customer Engagement
Location: Field Based Role – East of England
Contract type: Permanent
Salary: ÂŁ64,062 with potential to rise to ÂŁ75,367 over 3 years
Closing Date: Monday 4th August 2025
NHS Supply Chain currently has an opportunity for a Service Transformation Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.
We are seeking an experienced Service Transformation Manager who will be responsible for partnering expertly with clinical and non-clinical stakeholders in six Integrated Care Systems (Systems) across the East of England,
You will be leading the delivery of best practice clinical change programmes to improve outcomes in population health, enhance productivity and deliver value for money. Deploying a consultative and data-led approach you will lead the commercial engagement to establish unmet clinical need across care pathways, showcasing latest clinical guidance, best practice and recommendations (MedTech Directorate, HINs, NICE, GIRFT, MHRA, Royal Colleges et al) to support the clinical case for change.
Collaborating with customer stakeholders across the NHS, you will positively influence NHS Organisations across the region to adopt innovation and clinical best practice that transform care pathway outcomes for patients. And in doing so enable NHS Supply Chain to achieve its’ ambition to unlock £1Bn of savings by 2030.
Every day you will …
- Communicate the function’s strategy to customers and its relationship to the NHS Supply Chain’s mission, vision and values and the aims and objectives of the NHS.
- Work strategically, you will partner with Systems on care pathways where unmet clinical needs have been established to support the delivery of enhanced patient care outcomes which unlock efficiency gains for the local health economy.
- Work consultatively, you will co-produce care pathway solutions, involving products and services available via the national model, co-ordinating resources to influence a positive change in clinical practice with measurable outcomes and efficiency gains for Systems.
- Collaborate alongside senior functional & directorate stakeholders, establishing key relationships at local and national level to identify and engage Systems with specific care pathway clinical needs.
- Develop and implement a strategic relationship management plan for across the region. Coordinate the engagement of own organisation with the customer organisation to ensure effective two-way flow of information and resolution of issues.
- Shape, influence and lead the development of the Care Pathway Team Service Offering and ways of working to enable opportunities to be delivered at pace and scale.
- Working with Commercial Category Teams to implement value that can be monetised and influence future innovation on category strategies.
What can we offer you?
We Want To Reward You For Your Passion, Enthusiasm, And Hard Work So We Offer Much More Than a Competitive Salary
- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees\’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
- 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
- We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
- A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
- Generous pension scheme (with us contributing 12% when you contribute 6%)
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- 2 days of paid volunteering leave allowing you to give back to your community.
- Access to many discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
- The ability to build strong customer relationships and delivers customer-centric patient outcome focussed solutions through consultative influencing.
- A strong understanding of NHS programmes to support the delivery of the NHS 10 Year Plan with established customer relationships.
- Strong financial and commercial acumen within a healthcare setting essential.
- Strong stakeholder management skills within a clinical and non-clinical setting and the ability to influence at a senior level.
- Understands appropriate clinical guidelines and works strategically to leverage when influencing the clinical case for changes
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- An adaptive and solutions focussed mind-set.
- Extensive experience working in the NHS/healthcare environment with a strong understanding of NHS patient pathways and commissioning routes. Clinical experience desirable although not essential
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Hospitals and Health Care
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Service Transformation Manager employer: NHS Supply Chain
Contact Detail:
NHS Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transformation Manager
✨Tip Number 1
Familiarise yourself with the NHS Supply Chain's mission and values. Understanding how they align with your own professional goals will help you articulate your passion for the role during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of NHS Supply Chain, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends and changes within the NHS and healthcare sector. Being knowledgeable about current issues and innovations will allow you to engage in meaningful conversations with stakeholders and demonstrate your expertise.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to lead transformation initiatives and collaborate with diverse teams. This will help you illustrate your fit for the Service Transformation Manager role effectively.
We think you need these skills to ace Service Transformation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transformation and stakeholder management. Use specific examples that demonstrate your ability to improve patient outcomes and deliver value for money.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the NHS and how your skills align with the role of Service Transformation Manager. Mention your understanding of NHS programmes and your consultative approach to influencing change.
Highlight Relevant Skills: Emphasise your strong financial acumen, stakeholder management skills, and experience in the healthcare sector. Make sure to mention any clinical guidelines you are familiar with and how they relate to the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NHS Supply Chain
✨Understand the NHS Landscape
Familiarise yourself with the NHS's 10 Year Plan and current initiatives. Being able to discuss how your experience aligns with their goals will demonstrate your commitment and understanding of the healthcare environment.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with both clinical and non-clinical stakeholders. Highlight your consultative approach and how it has led to positive outcomes in previous roles.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial management within a healthcare setting. Provide specific examples of how you've contributed to cost-saving initiatives or improved financial performance in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in complex situations. Think of scenarios where you've had to navigate conflicting information or stakeholder interests, and be prepared to explain your thought process and outcomes.
