Service Support Assistant

Overview

Service Support Assistant – NHS Supply Chain

Location: Nottingham / Hybrid

Contract type: Fixed Term Contract – 6 Months

Salary: £28,489 with potential to rise to £31,655 over 3 years

Closing Date: Wednesday 17th September 2025

NHS Supply Chain currently has an opportunity for a Service Support Assistant to join our team on a 6 month Fixed-Term basis during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives. This role is ideal for someone looking to broaden their experience in the Customer Engagement Function, contribute to meaningful work for our customers, and grow within a collaborative environment.

Role focus: You’ll be instrumental in supporting our operational and administrative functions.

Responsibilities

• Provide high-quality administrative support across Customer Engagement Teams
• Manage communications such as field alerts, pulse posts, trust impact statements, and ICS Manager informs
• Process sample requests
• Assist with data entry, reporting, and record-keeping to ensure accuracy and compliance
• Support project coordination and tracking progress against key milestones
• Liaise with internal and external stakeholders to maintain smooth service operations
• Respond to queries and escalate issues where appropriate
• Contribute to continuous improvement initiatives and service enhancements
• Support with the onboarding of new staff into the Customer Engagement function

What can we offer you?

• Hybrid working opportunities, giving you flexibility to work in the office and remotely
• Annual bonus schemes, long service and VIP awards
• 27 days holiday plus bank holidays, with option to purchase an additional 5 days
• Development through in-house training, support, and access to external qualifications
• 1 day of paid well-being leave and access to 24/7 Employee Assistance Programme
• Generous pension scheme (employer contribution 12% when you contribute 6%)
• Flexible Benefits Scheme with options such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions
• 2 days of paid volunteering leave
• Discounts including Blue Light Card and NHS Discounts

Skills and experience

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to work independently and manage multiple tasks
• Proactive, problem-solving mindset
• Thrives in a fast-paced, collaborative environment

About NHS Supply Chain

We are part of the NHS family, sourcing, delivering and supplying healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We operate a national network of distribution centres, manage relationships with more than a thousand suppliers, and deliver more than 8,000,000 orders each year to over 17,000 locations. Our work helps NHS staff focus on patient care.

How to apply

Interested candidates should apply below or contact Careers@supplychain.nhs.uk for an informal discussion about the role in confidence.

Our Inclusive Commitment

We are committed to building an inclusive environment where difference is valued and celebrated. If your experience doesn’t match the job advert exactly, we encourage you to still apply. If you need assistance with the application process, contact our Talent Acquisition team at careers@supplychain.nhs.uk.

We reserve the right to close the vacancy when sufficient applications have been received. Please apply without delay if you wish to be considered for this role.