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- Tasks: Manage customer inquiries and product complaints in a fast-paced environment.
- Company: Join the NHS Supply Chain, committed to inclusivity and employee development.
- Benefits: Hybrid working, competitive salary, 27 days holiday, and generous pension scheme.
- Why this job: Make a real difference in healthcare while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy paid volunteering leave and access to various discounts.
The predicted salary is between 25650 - 28500 £ per year.
Job Title: Procurement Associate
Function: Commercial
Location: Hybrid working
Contract type: Permanent
Salary: £25,650 per annum with the opportunity to increase to £28,500 per annum by year 3
Closing Date: 31st October 2025
An exciting opportunity has arisen for a Procurement Associate to join our Commercial team.
To deliver a high‑quality, responsive, and compliant customer service experience by managing product complaints and customer enquiries across the Medical and Surgical portfolio. The role ensures timely containment, accurate communication, and effective resolution in line with NHS Supply Chain KPIs and regulatory standards.
Every day you will …
- Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; elevate appropriately.
- Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
- Ensure a positive experience for internal clients by having courteous interactions with them.
- Help manage internal client relationships by supporting others to build effective working relationships.
What can we offer you?
- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
- 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
- We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
- A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
- Generous pension scheme (with us contributing 12% when you contribute 6%).
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- 2 days of paid volunteering leave allowing you to give back to your community.
- Access to many discounts from the Blue Light Card to NHS Discounts.
What skills will help you thrive in this role?
- Experience in customer service or complaint handling in a fast‑paced or complex environment.
- Strong written and verbal communication skills.
- High attention to detail and ability to manage multiple priorities.
- High attention to detail and strong organisation skills.
- Proficient in Microsoft Office and case management systems.
- Knowledge of regulatory requirements related to product complaints and recalls.
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
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Procurement Associate employer: NHS Supply Chain
Contact Detail:
NHS Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procurement Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills in customer service and complaint handling.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at NHS Supply Chain.
We think you need these skills to ace Procurement Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Procurement Associate role. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong written communication is key for this role, take the time to craft a clear and concise cover letter. Let us know how you've handled customer inquiries or complaints in the past!
Highlight Relevant Experience: If you've got experience in customer service or complaint handling, make it shine! We love seeing how you've navigated complex situations and maintained high-quality standards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at NHS Supply Chain
✨Know Your Stuff
Before the interview, make sure you understand the role of a Procurement Associate and the specific responsibilities mentioned in the job description. Familiarise yourself with NHS Supply Chain KPIs and regulatory standards, as this will show your commitment and readiness to tackle the challenges of the position.
✨Showcase Your Customer Service Skills
Since the role involves handling customer complaints and inquiries, prepare examples from your past experiences where you successfully resolved complex customer issues. Highlight your communication skills and how you maintained a positive experience for clients, as this is crucial for the role.
✨Be Organised and Detail-Oriented
Demonstrate your attention to detail by discussing how you manage multiple priorities effectively. Bring up any tools or methods you use to stay organised, especially if you have experience with case management systems or Microsoft Office, as these are key skills for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
