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For Companies At a Glance
- Tasks: Engage with communities and manage relationships to enhance healthcare services.
- Company: Join NHS Supply Chain, a vital part of the NHS family.
- Benefits: Attractive salary, flexible working, generous holiday, and performance bonuses.
- Why this job: Make a real difference in healthcare while building valuable relationships.
- Qualifications: Experience in community engagement and strong communication skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 39618 - 46610 £ per year.
Overview
Job Title: Community Engagement Manager
Function: Customer Engagement
Location: Field Based – within one of the 7 NHS Regions
Type: Permanent
Salary: £39,618 rising in increments to £46,610 in year 3
Closing Date: 7 September 2025
Purpose of the role
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS).
Responsibilities
- Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
- Coordinate and deliver community engagement activities that support service delivery.
- Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
- Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
- Gather and use feedback to support service improvements.
- Promote inclusive practices to ensure services are accessible to all communities.
- Manage first-line relationships with customers, using a consultative approach to support joint work plans.
- Monitor and support compliance with agreed service activities; escalate issues where necessary.
- Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
- Deliver against regional growth targets and key performance indicators (KPIs).
Skills, qualifications and qualities
- Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
- Engaging deeply across a varied customer base, building trust and understanding.
- Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
- Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
- Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
- Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
- Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
- Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
- Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
- Taking ownership and delivering results, ensuring accountability for your actions and outcomes.
How you’ll work
Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.
Benefits
In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:
- Performance led annual bonus scheme
- 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
- Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
- Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions
- 2 days paid Volunteering Leave
- 1 day paid Wellbeing Leave
- Long Service Awards
- Access to the Blue Light Card and NHS Discounts
- Flexible working options
- National Annual season ticket purchase scheme
- Eye Care vouchers
- Access to a free 24/7 Employee Assistance Programme
About NHS Supply Chain
NHS Supply Chain is part of the NHS family. We source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales, ensuring products are safe, quality assured and delivered efficiently. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to over 17,000 locations. Our work helps NHS staff focus on delivering excellent patient care.
Purpose: To provide direction, leadership, and commercial focus to improve health outcomes. Vision: To make it easier for the NHS to put patients first.
Values
- Be Authentic
- Be Inclusive
- Be Driven
- Be Enterprising
- Be The Difference
Other information
- SCCL is not an NHS organisation; you will join on SCCL terms and conditions.
- For more information on SCCL and the NHS Supply chain please visit www.supplychain.nhs.uk
- For an informal discussion about the role in confidence please email Careers@supplychain.nhs.uk
NHS Supply Chain is an equal opportunities employer. We reserve the right to close vacancies early when sufficient applications have been received. Please apply promptly if you wish to be considered for this role.
SCCL is a company registered in England and Wales, company number 10881715, acting as the management function of the NHS Supply Chain.
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Community Engagement Manager employer: NHS Supply Chain
Contact Detail:
NHS Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Engagement Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS community. Attend events, forums, and meetings to meet potential colleagues and stakeholders. The more you engage, the better your chances of landing that Community Engagement Manager role.
✨Tip Number 2
Show off your consultative skills! When you get the chance to chat with hiring managers or during interviews, demonstrate how you can build relationships and solve problems. Use real examples from your past experiences to highlight your ability to drive growth and improve service delivery.
✨Tip Number 3
Be proactive in your follow-ups! After any networking event or interview, drop a quick thank-you email to express your appreciation. This not only shows your enthusiasm but also keeps you fresh in their minds when they’re making decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NHS Supply Chain team and making a difference in community engagement.
We think you need these skills to ace Community Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in community engagement and relationship management. We want to see how your skills align with the role of Community Engagement Manager!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved services in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to express your passion for community engagement and patient care in your writing.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at NHS Supply Chain
✨Know Your Stakeholders
Before the interview, research the key stakeholders you'll be engaging with in the role. Understand their priorities and challenges, especially within NHS Community & Mental Health Trusts and Integrated Care Boards. This will help you demonstrate your ability to build effective relationships right from the start.
✨Showcase Your Consultative Skills
Prepare examples that highlight your consultative approach to engagement. Think of situations where you've successfully identified opportunities or solved problems for customers. Be ready to discuss how you can apply these skills to promote Home Delivery Services and drive growth.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, adapting your communication style to suit different audiences. Since this role involves engaging with a diverse range of stakeholders, showcasing your ability to communicate effectively will be crucial during the interview.
✨Demonstrate a Customer-First Mindset
Be prepared to discuss how you've prioritised customer needs in previous roles. Share specific examples of how your actions have improved service delivery or patient care. This will align well with the company's values and show that you're a great fit for the role.
