Account Support Manager (Home Delivery Service)

Overview

NHS Supply Chain currently has an opportunity for an Account Support Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are seeking an experienced Account Support Manager who will be responsible for managing our existing Home Delivery Service customers to retain and grow business whilst delivering value.

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage with potential customers in relevant sales campaigns to build new relationships.
• Act as the first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Identify the products or services that best meet the customer\\\’s stated needs and use personal expertise to propose solutions and opportunities.
• Schedule follow-up actions and enter the relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

What we offer

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training, support, and access to external qualifications to maximise your potential.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with employer contribution 12% when you contribute 6%).
• Flexible Benefits Scheme with options such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• 2 days of paid volunteering leave.
• Discounts through NHS and Blue Light Card schemes.

About NHS Supply Chain

We are part of the NHS family, sourcing, delivering and supplying healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.

Doing all of this helps NHS staff focus on delivering excellent patient care.

Skills and experience

• Experience in the Healthcare industry, with particular focus on working with an NHS customer base.
• Analytical mindset comfortable with data.
• Extensive stakeholder management skills.
• Ability to build strong customer relationships and deliver customer-centric solutions.

Application and inclusion

To apply, please submit your details below. If you require additional support with the application process, contact our Talent Acquisition team at careers@supplychain.nhs.uk. We are committed to an inclusive environment where difference is valued and celebrated. If your experience doesn\\\’t perfectly match the job advert, we encourage you to still apply.

We reserve the right to close this vacancy when we have received sufficient applications. Please apply without delay if you wish to be considered.

Seniorities and job types: Mid-Senior level, Contract.