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- Tasks: Support NHS 24 services in a dynamic contact centre environment.
- Company: Join NHS Scotland, a leading provider of tele-health and tele-care services.
- Benefits: Enjoy 35 days annual leave, NHS discounts, and a comprehensive benefits package.
- Why this job: Be part of a mission-driven team making a real impact on healthcare in Scotland.
- Qualifications: General administration experience at HNC level or equivalent is required.
- Other info: Flexible working hours with opportunities for personal development and training.
The predicted salary is between 25300 - 27500 £ per year.
Service Support Coordinator
Are you an experienced administrator looking for a new opportunity?
Do you have experience of working in a fast-paced environment within a large organisation?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
Who We Are
As NHS Scotland\’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Cardonald Regional Centre. The successful candidate may be required to travel between regional centres depending on national availability.
The Role
This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.
Key Responsibilities
- To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all
- To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required
- To supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period
- Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone
- Undertake stock checks and always maintain adequate stock levels
- Various other duties included with the Job Pack attached
Successful applicant will:
Have general administration experience to a HNC level or equivalent and hold further additional experience in the following areas:
- Customer focused/ related environment
- Working in or with an ‘in house’ Fault desk department
- Dealing with and knowledge of H&S regulations
- Undertaking Workplace inspections
- Using office software packages including, excel, power point, Microsoft Word.
- Ability to work autonomously or as a fully supportive and integrated team player
- Contributing to effective performance in achieving strategic goals for the Department.
Desirable
- Experience in NHS or public sector
- Knowledge of patient focused environment
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 4 Contract – £30,353 – £33,016 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.
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Service Support Coordinator employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator
✨Tip Number 1
Familiarise yourself with NHS 24's mission and values. Understanding their commitment to patient care and community service will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple tasks or dealt with challenging situations, as this is crucial for a Service Support Coordinator.
✨Tip Number 3
Network with current or former NHS 24 employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations. Since this role involves managing health and safety issues, demonstrating your understanding will set you apart from other candidates.
We think you need these skills to ace Service Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Support Coordinator position. Tailor your application to highlight relevant experience in administration and customer-focused environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in fast-paced environments and any previous roles that involved supporting teams or managing issues. Mention specific examples of how you've contributed to team goals or improved processes.
Showcase Your Skills: Make sure to include your proficiency in office software packages like Excel, PowerPoint, and Microsoft Word. If you have experience with health and safety regulations or fault desk departments, be sure to mention these as they are relevant to the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with NHS 24. Mention your commitment to patient-focused service and how you align with their mission of inclusivity and support.
How to prepare for a job interview at NHS Scotland
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Support Coordinator. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in a fast-paced environment.
✨Showcase Your Customer Focus
Since this role involves supporting both internal staff and external visitors, be ready to share examples of how you've successfully engaged with customers or colleagues in the past. Highlight your ability to maintain professionalism and provide excellent service.
✨Demonstrate Teamwork Skills
This position requires working as part of a team. Prepare to discuss instances where you've collaborated effectively with others to achieve shared goals. Emphasise your adaptability and willingness to support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly in relation to health and safety regulations or technical issues. Think of specific scenarios from your past work experience where you successfully managed challenges and how you provided clear guidance.
