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- Tasks: Be the friendly face of our practice, helping patients and supporting our healthcare team.
- Company: Join a dedicated NHS team committed to providing top-notch healthcare services.
- Benefits: Flexible hours available, with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and caring environment.
- Qualifications: Must have previous medical receptionist and customer service experience; excellent interpersonal skills required.
- Other info: Two positions available; we’re open to discussing hours that suit you!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for someone to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals, and others. There are 2 posts available. Happy to discuss hours for the right person.
Responsibilities:
- Act as the first point of contact for patients contacting the Practice and portray the Practice in the highest possible professional basis.
- Ensure that enquiries from patients are efficiently and courteously handled.
- Assist the GPs and Practice Nurse team in the delivery of the care and management of the practice population.
- Responsible for administration tasks associated with the running of a busy GP Practice.
- Computer literate, requires a friendly confident manner for dealing with the General Public. Our IT systems are Emis and Docman. Experience of these systems is essential.
Minimum Requirements:
- Previous Medical Receptionist experience (essential)
- Previous customer service experience (essential)
- Excellent interpersonal skills
- A caring and empathetic nature (essential)
Medical Administrator employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator
✨Tip Number 1
Familiarise yourself with the Emis and Docman systems before your interview. Understanding how these IT systems work will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your previous experience as a Medical Receptionist during any informal conversations or networking opportunities. Sharing specific examples of how you've efficiently handled patient enquiries can make a strong impression on us.
✨Tip Number 3
Demonstrate your interpersonal skills by engaging in role-play scenarios with friends or family. Practising how to handle various patient interactions can help you feel more prepared and confident when speaking with us.
✨Tip Number 4
Research our practice and understand our values. Being able to articulate why you want to work with us and how you align with our mission will set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Medical Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Medical Receptionist and any relevant customer service roles. Emphasise your interpersonal skills and any specific experience with IT systems like Emis and Docman.
Craft a Strong Cover Letter: Write a cover letter that showcases your caring and empathetic nature. Mention how you can contribute to the practice's professional image and your commitment to providing excellent service to patients and staff.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and any specific administrative tasks you've handled in previous roles. This will demonstrate your capability to manage the busy environment of a GP practice.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in a medical setting.
How to prepare for a job interview at NHS Scotland
✨Showcase Your Customer Service Skills
As a Medical Administrator, you'll be the first point of contact for patients. Be prepared to discuss your previous customer service experience and provide examples of how you've handled difficult situations with empathy and professionalism.
✨Familiarise Yourself with IT Systems
Since the role requires knowledge of Emis and Docman, make sure you brush up on these systems before the interview. If you have experience with similar software, be ready to explain how you can quickly adapt to new technologies.
✨Demonstrate Your Interpersonal Skills
Excellent interpersonal skills are essential for this role. Think of specific instances where you've successfully communicated with patients or colleagues, showcasing your ability to build rapport and handle sensitive situations.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the practice. Consider asking about the team dynamics, the challenges faced by the practice, or opportunities for professional development within the role.
