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- Tasks: Support quality, safety, and risk initiatives while providing administrative support to the team.
- Company: Join a dedicated team focused on improving patient care and safety in a healthcare setting.
- Benefits: Enjoy flexible working hours, full training, and opportunities for further education.
- Why this job: Make a real impact on patient safety and quality while developing your skills in a supportive environment.
- Qualifications: Minimum HNC level education with experience in administrative roles and data analysis.
- Other info: Job share options available; interviews scheduled for the week of 28th April.
The predicted salary is between 30703 - 33257 £ per year.
A position has become available to join a small team, in an exciting and varied role, supporting the organisation's Quality, Safety and Risk priorities within the Safety, Quality and Risk team. You will be given full training to support you in this role and there are opportunities for further education to meet your future career goals. For the right candidate(s) we will consider a job share.
The Safety, Quality and Risk team are seeking a Clinical Governance (CG) Support Officer to join us in supporting the organisation's priorities around safety, quality, experience and risk. Your role will be to provide a high standard of administrative support as well as being part of new programmes which include implementing and supporting the wider workforce in sharing learning from incidents and patient feedback and implementing quality improvement programmes.
Some of the key duties include, but are not exclusive to:
- Providing a high level of dedicated business support to the team, covering all aspects of the quality improvement (QI) and patient safety business, risk management, patient feedback, complaints and plaudits.
- Providing a high level of support to confidential and sensitive reviews of Significant Adverse Events, Clinical Incidents, and Complaints.
- Supporting the delivery of organisational QI and patient safety initiatives.
- Preparing and delivering reports to deadlines.
- Collating, analysing and presenting data/information to inform QI activities.
- Providing help and support to patients and staff on the feedback and complaints service.
We are looking for someone who has the following:
- The postholder will be educated to HNC level as a minimum.
- Range of experience in administrative roles, business support officer roles or equivalent.
- Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role including previous minute taking experience.
- Must show competence in the use of a range of computer packages evidenced by experience or formal qualification.
- Experience of supporting projects and drafting reports.
- Experience of collecting, collating, and analysing data.
- Experience and knowledge of supporting effective customer-orientated services.
- Experience in supporting the delivery of service improvements in an NHS environment.
We look forward to hearing from you. If you have any queries or would like more information about this position please contact Kat Jenkin, Head of Patient Safety, Quality and Risk by email.
Interview Date: Week commencing 28th of April.
Clinical Governance Support Officer employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Governance Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Clinical Governance Support Officer role. Understanding the specific duties, such as supporting quality improvement initiatives and handling patient feedback, will help you articulate your relevant experience during the interview.
✨Tip Number 2
Research the organisation's current quality, safety, and risk priorities. Being knowledgeable about their ongoing projects and challenges will allow you to demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Tip Number 3
Prepare examples from your past experiences that showcase your administrative skills, particularly in data analysis and report preparation. Highlighting these skills will show that you are well-equipped to handle the responsibilities of the position.
✨Tip Number 4
Network with professionals in the healthcare sector, especially those involved in clinical governance or quality improvement. Engaging with them can provide insights into the role and may even lead to valuable referrals or recommendations.
We think you need these skills to ace Clinical Governance Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Clinical Governance Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative experience, particularly in healthcare or similar environments. Mention any specific projects you've supported, especially those related to quality improvement or patient safety.
Showcase Your Skills: Demonstrate your competence in using various computer packages and your ability to analyse and present data. Provide examples of how you've used these skills in previous roles, particularly in relation to report drafting and project support.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention your understanding of the organisation's priorities around safety, quality, and risk, and how you can contribute to these goals.
How to prepare for a job interview at NHS Scotland
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Clinical Governance Support Officer. Familiarise yourself with terms like quality improvement, patient safety, and risk management, as these will likely come up during the interview.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your skills in administration, data analysis, and project support. Be ready to discuss how you've contributed to service improvements or handled sensitive information in previous roles.
✨Show Your Passion for Quality and Safety
Express your enthusiasm for improving patient care and safety. Research current trends in clinical governance and be prepared to discuss how you can contribute to the organisation's priorities around quality and risk.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team's current projects, opportunities for further education, or how success is measured in this role. It shows your interest and engagement.
