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- Tasks: Lead a team and manage complex casework in a dynamic healthcare environment.
- Company: NHS Resolution supports healthcare providers in resolving claims and improving services.
- Benefits: Enjoy flexible working, competitive salary, NHS pension, and numerous employee discounts.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive culture.
- Qualifications: Strong leadership, problem-solving, and communication skills are essential for this role.
- Other info: Join a progressive team committed to diversity, equality, and personal development.
The predicted salary is between 42000 - 84000 £ per year.
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The opportunity
We are looking for an enthusiastic proactive individual for a newly created key operational role within our Practitioner Performance Advice service. As Senior Operational Support Manager (SOSM), you’ll be providing operational leadership and support to your own team and overseeing the smooth delivery of services in a sensitive and complex casework environment. As a key member of the Assessment and Remediation management team, you will contribute to the effective functioning of the wider team and help to shape service delivery. In addition to your management responsibilities, you’ll carry your own caseload when required, for example drafting action plans for practitioners requiring performance improvement. This is a pivotal role in the team where you can use your management and casework experience to make a valuable contribution to our work supporting practitioners.
The opportunity
We are looking for an enthusiastic proactive individual for a newly created key operational role within our Practitioner Performance Advice service. As Senior Operational Support Manager (SOSM), you’ll be providing operational leadership and support to your own team and overseeing the smooth delivery of services in a sensitive and complex casework environment. As a key member of the Assessment and Remediation management team, you will contribute to the effective functioning of the wider team and help to shape service delivery. In addition to your management responsibilities, you’ll carry your own caseload when required, for example drafting action plans for practitioners requiring performance improvement. This is a pivotal role in the team where you can use your management and casework experience to make a valuable contribution to our work supporting practitioners.
What You\’ll Be Doing
- Lead the operational management and provide line leadership for a dedicated team, with direct oversight of the services delivered.
- Ensure objectives and key performance indicators are achieved, supporting a culture of high performance.
- Drive service improvements to ensure operations run smoothly, efficiently, and effectively.
- Manage a caseload of complex assessment and remediation cases relating to practitioners with performance concerns, offering expert advice on challenging operational matters when required.
- Collaborate as part of the management team within the Assessment and Remediation Service, contributing to strategic decisions and providing operational support to senior colleagues.
What You\’ll Bring
- Excellent leadership qualities, including the ability to manage and support a team, allocate resources effectively and oversee service deliver
- Sound judgement and problem solving skills, working with staff to find practical solutions to operational difficulties
- Effective organisational and planning skills, with the ability to manage multiple tasks and adjust priorities
- Ability to analyse complex case materials and identify key issues
- Clear and confident oral and written communication skills with a wide range of stakeholders
What We Offer In Return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
About Us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 31 Aug 2025
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
Job function
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Job function
Information Technology
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Industries
Hospitals and Health Care
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Senior Operational Support Manager employer: NHS Resolution
Contact Detail:
NHS Resolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Support Manager
✨Tip Number 1
Familiarise yourself with the NHS Resolution's mission and values. Understanding their commitment to supporting practitioners and resolving claims fairly will help you align your responses during interviews, showcasing your enthusiasm for their work.
✨Tip Number 2
Network with current or former employees of NHS Resolution on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Operational Support Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership and problem-solving skills. Be ready to discuss how you've successfully managed teams and complex cases, as these are crucial aspects of the role.
✨Tip Number 4
Stay updated on current trends and challenges within the healthcare sector, particularly regarding performance management. This knowledge will not only help you in interviews but also show your proactive approach to understanding the environment you'll be working in.
We think you need these skills to ace Senior Operational Support Manager
Some tips for your application 🫡
Tailor Your Supporting Statement: Craft a supporting statement that specifically addresses how your background, experience, and achievements align with the key responsibilities of the Senior Operational Support Manager role. Highlight your leadership qualities and problem-solving skills, as these are crucial for this position.
Showcase Relevant Experience: In your CV, ensure you detail your work history with a focus on roles that involved operational management, team leadership, and casework. Use specific examples to demonstrate your ability to manage complex cases and drive service improvements.
Highlight Communication Skills: Given the importance of clear communication in this role, make sure to emphasise your oral and written communication skills in both your supporting statement and CV. Provide examples of how you've effectively communicated with various stakeholders in previous positions.
Indicate AI Usage: If you choose to use AI tools to assist with your application, be transparent about it. Clearly indicate in your application where AI has been used, as this is a requirement from NHS Resolution.
How to prepare for a job interview at NHS Resolution
✨Showcase Your Leadership Skills
As a Senior Operational Support Manager, you'll need to demonstrate your leadership qualities. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to allocate resources effectively and oversee service delivery.
✨Prepare for Complex Case Discussions
Given the nature of the role, be ready to discuss your experience with complex casework. Think about specific cases where you provided expert advice or resolved operational difficulties, and be prepared to explain your thought process and outcomes.
✨Emphasise Your Problem-Solving Abilities
The interviewers will be looking for sound judgement and problem-solving skills. Prepare to discuss situations where you've identified key issues and implemented practical solutions, especially in sensitive environments.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to engage with a range of stakeholders and demonstrate your ability to convey complex information simply.
