Estates Delivery Partner

NHS Property Services (NHSPS) is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness.

We proudly manage a diverse portfolio of 2,700 properties across England, catering to the needs of 6,300 customers. This extensive portfolio represents approximately 10% of the total NHS estate. Our properties range from historic listed buildings to state-of-the-art integrated care centres, encompassing hospitals, GP practices, and administrative offices.

As an Estates Delivery Partner, you will be instrumental in actualising the NHSPS strategy within your designated region. You will be entrusted with managing a substantial budget and overseeing 110 properties. Leading a large team of dedicated professionals, your role will be pivotal in ensuring that the NHSPS vision and strategy are clearly communicated and embraced by your team. By driving excellence in estate management, you will contribute to the overall mission of NHSPS, ensuring that our healthcare facilities continue to support the delivery of outstanding patient care.

What you will do

You will be instrumental in developing and implementing both short and long-term plans, driving continuous improvement, and tackling inefficiencies head-on. Embracing and embedding technology will be key to achieving our business outcomes, and you will ensure that service delivery meets the highest standards of performance.

Collaboration will be at the heart of your role, working closely with other business units and functions to design and implement effective customer engagement strategies. You will also be on hand to manage any escalated incidents out of hours, ensuring that our emergency preparedness and response processes are robust and effective. You will also be responsible to:

• Clearly communicate the NHSPS vision and strategy to ensure all team members and stakeholders understand and are aligned with the organisational goals.
• Actively participate in developing and implementing team strategies, providing insights and recommendations to achieve objectives.
• Demonstrate NHSPS values and behaviours consistently, serving as a positive example for colleagues.
• Promote effective collaboration within the function and across the wider business to achieve cohesive and integrated outcomes.
• Strengthen organisational resilience by identifying and developing talent, implementing training programmes, and creating opportunities for professional growth.
• Drive and support change initiatives, ensuring they are effectively communicated, implemented, and embedded within the organisation to achieve desired outcomes.
• Encourage continuous improvement by identifying areas for enhancement, implementing best practices, and fostering a culture of innovation.
• Advocate for and integrate new technologies to enhance operational capabilities and service delivery.
• Ensure high-quality service delivery that meets customer expectations and contractual obligations, while managing budgets and expenditures to maintain financial health.
• Represent NHSPS positively to external stakeholders, building and maintaining strong relationships to support the organisation's mission.
• Maintain strong customer relationships by addressing concerns and feedback promptly, ensuring high levels of customer satisfaction.
• Handle escalated incidents outside regular hours, ensuring timely and effective responses to minimise impact.

Who you are

You are a seasoned senior manager with specialised professional skills and a wealth of knowledge. Your experience in leading large, multi-discipline operational teams has equipped you with the ability to see the bigger picture and connect across the business. You are adept at developing and retaining talent, not just within your team but across the organisation, and you are a role model of NHSPS values and behaviours.

Your commitment to continuous improvement and innovation is unwavering, and you have a proven track record in managing financial performance and budgets. As an effective communicator and collaborator, you excel at building relationships and driving results.

What we can offer you

In return, we offer you a senior leadership role with significant responsibility and impact. You will have the opportunity to lead and develop a high-performing team within a supportive work environment.

As well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.