Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support healthcare professionals by managing shift bookings and responding to queries.
- Company: Join NHS Professionals, a top-rated employer dedicated to care and community.
- Benefits: Enjoy 27 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a team that values your contributions and offers career growth.
The predicted salary is between 29970 - 36483 £ per year.
About The Role
If you’re great with people, enjoy helping others and are passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you. Join us and you’ll be part of a customer-focussed community, receiving first-class training and exceptional career development opportunities, within a culture truly driven by care.
We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).
Location - Worcestershire Acute Hospitals NHS Trust
Full-Time 37.5 Hours per Week
In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits:
- Annual Leave – We offer a whopping 27 days Annual Leave allowance + Bank Holidays and the option to buy an extra 3 days annual leave each year!
- Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street!
- Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
About The Candidate
Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
We are looking for candidates with:
- Customer service experience in an environment where delighting the customer is the core focus.
- Administration experience.
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range of customers.
- Proactive approach to relationships and trouble-shooting.
- Ability to manage time and workload effectively.
- Prioritising conflicting workloads.
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 27 days per year, plus bank holidays.
- A commitment to talent management & development.
- Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
- Life Assurance.
- Group Income Protection.
- Wellbeing Programme.
- Employee Assistance Programme.
- Employee Engagement & discounts platform.
About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
Customer Service Advisor in Worcester employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Worcester
✨Tip Number 1
Get to know the company culture! Before your interview, check out NHS Professionals' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their customer-focused community.
✨Tip Number 2
Practice your people skills! Since this role is all about helping others, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your interview!
✨Tip Number 3
Be proactive! Show that you can anticipate needs and solve problems before they arise. Think of ways you could improve customer service at NHS Professionals and be ready to share your ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do in supporting healthcare professionals.
We think you need these skills to ace Customer Service Advisor in Worcester
Some tips for your application 🫡
Show Your People Skills: In your application, let us see how great you are with people! Share examples of how you've helped others or resolved issues in the past. We want to know about your customer service experience and how you delight customers.
Tailor Your Application: Make sure to customise your application for this role. Highlight your relevant skills and experiences that match what we're looking for. We love seeing candidates who take the time to connect their background with our needs!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at NHS Professionals
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to delight a customer and be prepared to share examples from your past experiences where you went above and beyond to help someone.
✨Showcase Your Communication Skills
Since this role involves connecting with a wide range of customers, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your verbal and written communication skills.
✨Demonstrate Proactivity
Be ready to discuss how you've taken initiative in previous roles. Think of specific instances where you identified potential issues before they became problems and how you resolved them effectively.
✨Familiarise Yourself with NHS Professionals
Research NHS Professionals and their mission. Understanding their values and how they support healthcare professionals will help you align your answers with their goals during the interview.