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- Tasks: Be the friendly face of the ward, assisting patients and families with their queries.
- Company: Join NHS Professionals, a leader in healthcare staffing, dedicated to supporting the NHS.
- Benefits: Enjoy competitive pay, flexible shifts, and a supportive work environment with training opportunities.
- Why this job: Make a real difference in patient care while gaining valuable NHS experience and skills.
- Qualifications: Vocational level 3 qualification or 2 years relevant experience preferred.
- Other info: Flexible working options available; perfect for students seeking part-time roles.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location: John Radcliffe Hospital, Headley Way, Oxford, OX3 9DU
Hours: 37 hours per week – 5 shifts across 7 days – Ideally candidates can work a mixture of days and nights but all hours preferences will be taken into consideration
Trust Location: Oxford University Hospitals NHS Foundation Trust
Role type: Temporary for 2 months with possibility of extension
What you’ll be responsible for:
- Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.
- Monitor who has access to the ward to ensure that safeguarding policies & procedures are adhered to.
- Develop and maintain effective working relationships with clinical and managerial staff within the ward.
- Communicate sensitively & tactfully with patients & families to deliver sensitive information whilst overcoming barriers to understanding.
- Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
- Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant/midwife; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You’ll learn the following whilst working at the trust:
- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
You’ll have the following skills/experience:
- Administration experience.
- Strong attention to detail.
- NHS experience (desirable).
- Excellent customer service skills especially face to face.
- Competent with Microsoft office programmes.
As a member of NHS Professionals, you have fantastic benefits:
- Competitive pay rates- work this week, get paid next week.
- Essential support when you need it- 24/7 365 days- call us anytime.
- Multi locational- work across neighbouring Trusts.
- Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone.
- Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements.
- Training and development opportunities- Keep up with the essentials and more.
- Build holiday allowance for every shift you work- your work life balance is important to us.
- Stakeholder pension scheme available- a flexible future for you and yours.
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Ward Clerk employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Familiarise yourself with the NHS and its operations. Understanding the structure and functions of the NHS will help you communicate effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Ward Clerk, you'll be the first point of contact for patients and families, so showcasing your ability to handle queries and provide support is crucial.
✨Tip Number 3
Network with current or former NHS staff. Engaging with people who have experience in similar roles can provide valuable insights and tips that could give you an edge in the application process.
✨Tip Number 4
Be prepared to discuss your organisational skills. The role requires maintaining accurate patient records and managing information efficiently, so think of examples that showcase your attention to detail and organisational abilities.
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Ward Clerk. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant administration experience, customer service skills, and any NHS experience you may have. Use specific examples that demonstrate your attention to detail and ability to communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses why you want to work as a Ward Clerk at John Radcliffe Hospital. Mention your understanding of the role and how your background makes you a suitable candidate. Be sure to convey your enthusiasm for working in the NHS.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NHS Professionals
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Ward Clerk. Understand the importance of being the first point of contact for patients and staff, and be ready to discuss how you would handle various queries related to admissions, discharges, and patient records.
✨Demonstrate Your Customer Service Skills
Since excellent customer service is crucial in this role, prepare examples from your past experiences where you successfully dealt with patients or families. Highlight your ability to communicate sensitively and tactfully, especially in challenging situations.
✨Showcase Your Attention to Detail
As a Ward Clerk, accuracy is key. Be prepared to discuss how you ensure that patient records are correct and how you maintain an organised filing system. You might even want to mention any specific tools or methods you use to stay organised.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about potential challenges you might face in the ward and how you would address them, particularly regarding safeguarding policies and effective communication.
