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For Companies At a Glance
- Tasks: Support ward managers and flexible workers, ensuring quick and helpful communication.
- Company: Join NHS Professionals, the largest NHS flexible staff bank, dedicated to supporting healthcare.
- Benefits: Enjoy 27 days annual leave, employee discounts, and a chance to win shopping vouchers.
- Why this job: Be part of a caring culture and make a real impact in the NHS community.
- Qualifications: Strong communication skills, organization, and customer service experience are essential.
- Other info: Car ownership is required for travel across various locations.
The predicted salary is between 22000 - 30000 £ per year.
About The Role
Are you self-motivated and ready to be part of something exciting?
Are you a good communicator and strong at building key relationships with stakeholders?
If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be a valued part of a culture truly driven by care.
As well as a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!
We are currently recruiting for a Trust Services Partner:
Location: Berkshire Healthcare NHS Trust with frequent travel across Bracknell/Reading and Wokingham area.
A car owner is essential due to the required travel and locations that are not on a public transport route.
37.5 Hours per Week / Monday – Friday Site based (with some Hybrid Working)
Salary: £26,000 per annum / plus the opportunity to take advantage of a range of our unique Rewards and Benefits.
This is a critical role for the local NHS Trust. The Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers), ensuring all contact with NHSP is quick, simple, and helpful.
You will be on site providing support to ward managers and workers, delivering expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre is unable to help with.
You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
In return for your fantastic people skills and commitment, we offer a unique set of rewards and benefits:
- Annual Leave: We offer 27 days Annual Leave allowance plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
- Employee Discount Schemes: You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat, a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel, and so much more.
- Star of the Month: Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
About The Candidate
To be successful in this post you will need to:
- Be a strong communicator and good at building relationships
- Be highly organised and committed
- Have strong diary management skills
- Have a background of managing a demanding and fast-paced working environment
- Manage multiple stakeholders
- Have an excellent customer service background
- Be able to commute to various locations and attend ad hoc career events
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance: 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month: Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension: We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium, and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
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Trust Services Partner employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust Services Partner
✨Tip Number 1
Make sure to highlight your communication skills during the interview. Since this role requires building relationships with stakeholders, be prepared to share examples of how you've successfully managed client relationships in the past.
✨Tip Number 2
Familiarize yourself with the NHS Professionals and their mission. Understanding their values and how they operate will help you align your answers with what they are looking for in a Trust Services Partner.
✨Tip Number 3
Since the role involves frequent travel, be ready to discuss your experience with managing time effectively and how you prioritize tasks when working in a fast-paced environment.
✨Tip Number 4
Prepare to demonstrate your customer service background. Think of specific instances where you resolved issues or improved satisfaction, as this will show your capability to provide excellent support to ward managers and flexible workers.
We think you need these skills to ace Trust Services Partner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trust Services Partner position. Highlight the key responsibilities and required skills, such as strong communication and relationship-building abilities, to tailor your application accordingly.
Craft a Tailored CV: Customize your CV to reflect your experience in customer service and stakeholder management. Use specific examples that demonstrate your organizational skills and ability to thrive in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the values of NHS Professionals and how you can contribute to their mission of providing excellent support to ward managers and flexible workers.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your ability to manage multiple stakeholders and provide exceptional customer service. Include any relevant achievements or recognition that demonstrate your commitment to excellence.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Communication Skills
As a Trust Services Partner, strong communication is key. Be prepared to demonstrate your ability to build relationships with stakeholders during the interview. Share examples of how you've effectively communicated in past roles.
✨Highlight Your Organizational Abilities
This role requires excellent organizational skills. Discuss your experience managing multiple tasks and stakeholders, and provide specific examples of how you prioritize your workload in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Since the position involves providing support to ward managers and flexible workers, emphasize your background in customer service. Prepare to discuss situations where you resolved issues or improved satisfaction for clients.
✨Prepare for Questions on Flexibility and Travel
Given the travel requirements of the role, be ready to address your availability and willingness to commute. Highlight any previous experiences that required flexibility and adaptability in your work schedule.
