At a Glance
- Tasks: Support patients and families, resolving concerns with empathy and professionalism.
- Company: Join the compassionate team at Coventry and Warwickshire Partnership Trust.
- Benefits: Competitive pay, flexible shifts, training opportunities, and holiday allowance.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable NHS experience.
- Qualifications: Strong communication skills and a calm, empathetic approach are essential.
Job Title: PALS and Complaints Officer
Location: Wayside House, Wilsons Lane, Coventry, CV6 6NY
Hours: 37,5 hours per week, Monday – Friday, 9:00 – 17:00
Pay and Duration: £12.45 per hour, up to 7 weeks
Are you a compassionate, calm, and reliable individual with a passion for helping others? Do you thrive in roles where empathy, clear communication, and proactive problem-solving are key? If so, we would love to hear from you
We are currently seeking a PALS and Complaints Officer to join our dedicated Patient Experience Team at Coventry and Warwickshire Partnership Trust. In this important front-line role, you\'ll be the first point of contact for patients, carers, and the public who need support, information, or wish to raise concerns or compliments.
What you\'ll be responsible for:
· Providing a welcoming and efficient service via phone, email, face-to-face and written contact.
· Listening to and supporting patients and their families, helping to resolve concerns with compassion and professionalism.
· Acting as a facilitator between service users and staff, helping to achieve quick, effective resolutions.
· Offering guidance on available services and signposting to relevant organisations where needed.
· Supporting the Trust\'s wider engagement and training efforts around complaints and patient feedback.
You\'ll learn the following whilst working at the trust:
An in depth understanding of the roles and responsibilities involved in working within the NHS
Knowledge of the systems used, to effectively complete your role to the highest standard at all times
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You\'ll have the following skills/experience:
· The ability to remain calm, composed, and professional when dealing with sensitive or emotionally charged situations.
· A compassionate and empathetic approach when supporting patients, carers, and members of the public.
· Excellent communication and interpersonal skills, with confidence in handling queries via phone, email, face-to-face and in writing.
· Strong problem-solving skills and the ability to assess concerns and help identify effective solutions quickly.
· Experience in a customer-facing or public service role (experience in the NHS or a healthcare setting is desirable but not essential).
· The ability to work independently as well as collaboratively within a team.
· Good organisational skills and the ability to manage a varied workload in a fast-paced environment.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your \"My Bank\" shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities\' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Types: Full-time, Temporary
Contract length: 7 weeks
Pay: £12.45 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Coventry CV6 6NY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available immediately? Please state your notice period.
Work Location: In person
PALS and Complaints Officer in Coventry employer: NHS Professionals
At Coventry and Warwickshire Partnership Trust, we pride ourselves on being an excellent employer that values compassion and teamwork. Our supportive work culture fosters professional growth through training opportunities and flexible shift options, allowing you to balance your work and personal life effectively. Join us in making a meaningful impact in the community while enjoying competitive pay and a commitment to equality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land PALS and Complaints Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the NHS. A personal recommendation can make all the difference when you're applying for roles like the PALS and Complaints Officer.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer-facing roles and practice your responses. Remember, they want to see your calm and compassionate side, so be ready to share examples of how you've handled tricky situations.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're passionate about helping others and how you can contribute to their team. Your genuine interest can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you'll be one step closer to joining our amazing Patient Experience Team!
We think you need these skills to ace PALS and Complaints Officer in Coventry
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your calm, compassionate nature.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role of PALS and Complaints Officer. Use examples from your past experiences that demonstrate your communication and problem-solving abilities.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This will help us quickly understand why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role there too.
How to prepare for a job interview at NHS Professionals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a PALS and Complaints Officer. Familiarise yourself with the key skills required, such as empathy, communication, and problem-solving. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or provided support in a customer-facing role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you can apply your skills effectively in real-world scenarios.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you value their input and are genuinely interested in the conversation. It’s especially important for a role that requires clear communication and understanding of patient concerns.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the position is the right fit for you.
