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- Tasks: Support healthcare professionals by managing shift bookings and responding to customer queries.
- Company: Join a vital team at NHS trusts across Liverpool and Warrington.
- Benefits: Enjoy 27 days annual leave, employee discounts, and a strong pension scheme.
- Why this job: Make a real difference in healthcare while developing your customer service skills.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible working options available; great opportunity for career growth.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Customer Service Advisor (internally known as Flexible Worker Advisor). This is a 12‑month maternity cover contract ending March 2027. The role is based at Alder Hey Hospital, Liverpool Women’s Hospital and Warrington NHS Trust, covering three trusts across Liverpool and Warrington. A car owner is essential due to the regional locations; hybrid/remote days may also be available.
In this busy and exciting role, you will receive and respond to queries from our workers, supporting them with shift booking. The on‑site team facilitates filling bank shifts while ensuring the workers’ requirements are met or exceeded. Every call you answer and every query resolved helps support healthcare professionals in NHS trusts and hospitals across the country.
Responsibilities
- Respond promptly to high‑volume internal and external customer enquiries.
- Support shift booking and manage the bank shift allocation process.
- Establish strong working relationships with hiring and bank staff communities.
- Prioritise tasks, pre‑empt process or service issues, and maintain a customer‑obsessed focus.
- Communicate effectively in writing, face to face and over the telephone with a wide range of customers.
- Use the NHS Professionals systems to log and track customer queries.
Qualifications
- Customer service experience where delighting the customer is a core focus.
- Administration experience and ability to handle high volume enquiries.
- Proactive approach to relationships and troubleshooting.
- Advanced communication skills, both written and verbal.
- Strong time‑management and workload prioritisation abilities.
- Car owner (essential for the regional locations).
Benefits
- 27 days annual leave, plus bank holidays; option to purchase 3 extra days annually.
- Employee discount schemes, including Blue Light Card and Beat reward platform.
- Pension contribution up to 10% in the NHS stakeholder pension scheme.
- Life assurance and group income protection.
- Wellbeing programme and employee assistance programme.
- Star of the Month award – recipients can win a £100 shopping voucher.
Flexible Worker Advisor in Liverpool employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Worker Advisor in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Alder Hey Hospital and the other trusts. Understanding their values and mission will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to queries and building relationships, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential colleagues.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for customers. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Flexible Worker Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how you’ve delighted customers in the past, so don’t hold back on those examples!
Show Off Your Communication Skills: Since effective communication is key for this role, we recommend showcasing your written and verbal skills. Use clear, concise language and make sure your application is free from typos – it’s all about making a great first impression!
Highlight Your Proactive Approach: We love candidates who take initiative! Share instances where you’ve proactively solved problems or built relationships. This will show us that you’re ready to tackle the busy environment of a Flexible Worker Advisor.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NHS Professionals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Flexible Worker Advisor. Familiarise yourself with the key tasks like responding to customer queries and managing shift bookings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delighting customers, be ready to share specific examples from your past experiences. Think of times when you went above and beyond to resolve an issue or improve a customer's experience. This will show that you have the proactive approach they’re looking for.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on both verbal and written communication skills. This will help you feel more at ease during the actual interview.
✨Demonstrate Time Management Skills
Be prepared to discuss how you prioritise tasks and manage your workload, especially in high-pressure situations. Share examples of how you've successfully handled multiple enquiries or tight deadlines in the past. This will highlight your ability to thrive in a busy environment.