At a Glance
- Tasks: Support patient safety and care in a dynamic healthcare environment.
- Company: Join NHS Professionals, a trusted partner in providing flexible staffing solutions for the NHS.
- Benefits: Enjoy competitive pay, flexible shifts, free training, and a supportive work environment.
- Other info: This is a temporary role with ongoing opportunities and no set end date.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience in customer service or front-line roles; SIA Licence required.
Torbay Hospital, TQ2 7AA
Various shifts available - 07.00hrs – 19.00hrs and 19.00hrs – 07.00hrs
Band 3 - £13.13 per hour Monday – Friday, Saturdays and nights £17.73, Sundays £22.19
The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges.
You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff.
This is a challenging but rewarding role where no two days are the same. We’re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you’ll be making a meaningful difference to vulnerable patients every day.
This is a temporary but ongoing placement with no set end date, providing a great opportunity for continued work and the potential for long-term engagement.
Key Responsibilities
- Respond to incidents involving distressed or challenging patients with professionalism and empathy.
- Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence.
- Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff.
- Conduct dynamic risk assessments and escalate concerns appropriately.
- Accurately document observations, interventions, and incidents.
- Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team.
- Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety.
What We’re Looking For:
- Significant experience in customer service or front-line roles.
- Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services).
- SIA Licence (Security Industry Authority) Door Supervision or Security Guarding.
- Physically fit to meet the demands of the role, including interventions and extended periods on your feet.
- Confident in conflict resolution and de-escalation.
- Previous NHS or healthcare setting experience.
- Training in safeguarding, therapeutic engagement, or trauma-informed care.
- Knowledge of mental health legislation and enhanced care protocols.
The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include:
- Physical Intervention (GSA)
- Conflict Resolution & De-escalation
- Mental Health Awareness
- Safeguarding Adults & Children
- Enhanced Observation & Risk Awareness
- Equality, Diversity & Inclusion
- Trauma-Informed Care Approaches
- Prevent/Counter-Terrorism (ACT) Awareness
To maintain a professional image and ensure you are easily identifiable alongside our regular security officers, please wear:
- Grey polo shirt
- Black trousers (no jeans or cargo pants)
- Black trainers
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.
Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –
Competitive Pay Rates - work this week, get paid next week!
First choice of placements at over 50 NHS Trusts in England
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it – 24/7 365 days
- Stakeholder pension scheme
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website. #J-18808-Ljbffr
Healthcare Security Officer in Torquay employer: NHS Professionals
At NHS Professionals, we pride ourselves on being an excellent employer, offering flexible working options and competitive pay rates that allow you to balance your professional and personal life effectively. Our supportive work culture fosters growth and development, providing comprehensive training and the opportunity to make a meaningful impact in the lives of vulnerable patients at Torbay Hospital. Join us to be part of a dedicated team where your contributions are valued and rewarded, all while enjoying the benefits of working within the NHS framework.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Security Officer in Torquay
✨Tip Number 1
Familiarise yourself with the specific challenges faced in healthcare settings, especially regarding mental health and behavioural issues. Understanding these aspects will help you demonstrate your empathy and readiness to handle such situations during interviews.
✨Tip Number 2
Highlight any relevant experience in customer service or front-line roles, particularly in high-pressure environments. Be prepared to share specific examples of how you've successfully managed difficult situations or provided support to vulnerable individuals.
✨Tip Number 3
If you have an SIA Licence, make sure to mention it prominently. This certification is essential for the role, and showcasing it can set you apart from other candidates who may not have this qualification.
✨Tip Number 4
Prepare to discuss your physical fitness and ability to perform the demands of the role. Being able to articulate your capability to handle extended periods on your feet and manage physical interventions will be crucial in the selection process.
We think you need these skills to ace Healthcare Security Officer in Torquay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or front-line roles, especially in healthcare or security. Emphasise any specific skills related to conflict resolution and de-escalation, as these are crucial for the Healthcare Security Officer role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your compassion, emotional resilience, and ability to work under pressure. Use specific examples from your past experiences to demonstrate how you meet the essential criteria outlined in the job description.
Highlight Relevant Qualifications:If you have an SIA Licence or any training in safeguarding, therapeutic engagement, or mental health awareness, make sure to mention these qualifications prominently in your application. They are highly desirable for this position.
Follow Application Instructions:Carefully read the application instructions provided by NHS Professionals. Ensure that you submit all required documents and complete any necessary forms accurately. Double-check your email for updates regarding your application status.
How to prepare for a job interview at NHS Professionals
✨Show Your Empathy
As a Healthcare Security Officer, you'll be dealing with vulnerable patients. Make sure to demonstrate your ability to empathise and connect with individuals who may be distressed or facing challenges. Share examples from your past experiences where you successfully managed similar situations.
✨Highlight Relevant Experience
Discuss your previous roles in customer service or front-line positions, especially in healthcare or security settings. Be specific about how these experiences have prepared you for the demands of this role, particularly in high-pressure environments.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of the Enhanced Care Safety Officer. Be ready to discuss how you would respond to incidents, conduct risk assessments, and collaborate with multidisciplinary teams. Showing that you understand the role will impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your conflict resolution and de-escalation skills. Think of specific examples where you've successfully diffused a tense situation or provided support to someone in distress. This will showcase your problem-solving abilities and emotional resilience.
