Flexible Worker Advisor

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)

Location – East Kent NHS Trust

Full Time Role – 37.5 hours per week

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

Responsibilities

The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro‑active tasks to pre‑empt process or service issues with the end goal of delighting our customers; we aim to be a “customer‑obsessed” organisation.

Qualifications

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Administration experience.
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
• Advanced ability to connect and communicate effectively in writing, face‑to‑face and over the telephone with a wide range of customers.
• Proactive approach to relationships and troubleshooting.
• Ability to manage time and workload effectively.
• Prioritising conflicting workloads.

Benefits

• Generous annual leave allowance – 27 days per year, plus bank holidays; option to buy an extra 3 days annual leave each year.
• Employee discount schemes – access to the Blue Light Card and Beat reward and engagement platform providing discounts on electricals, entertainment, travel and more.
• Star of the Month – a colleague who goes the extra mile wins £100 worth of shopping vouchers.
• Pension – contribution of up to 10% towards your pension under the stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee engagement & discounts platform.

About Us

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet short, medium and long‑term needs. Uniquely owned by the Department of Health and Social Care, we reinvest any surplus directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute – a testament to our commitment to making NHSP a great place to work for all our corporate employees.