About The Role
If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.
Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.
We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).
Location - Moorgreen Hospital, Southampton SO30 3JB
Full‑Time 37.5 Hours per Week
£25,890 per annum – plus the opportunity to take advantage of a range of exclusive Rewards and Benefits
In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
About the Candidate
The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Key to success in this role is establishing strong working relationships with both the hiring and bank staff communities, prioritising proactive tasks to pre‑empt process or service issues with the end goal of delighting our customers.
Qualifications
- Establish strong working relationships and prioritise tasks.
- Customer service experience in an environment where delighting the customer is the core focus.
- Administration experience.
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range of customers.
- Proactive approach to relationships and trouble‑shooting.
- Ability to manage time and workload effectively.
- Prioritising conflicting workloads.
Benefits
- Generous annual leave allowance – 27 days per year, plus bank holidays.
- A commitment to talent management & development
- Star of the Month! – Colleagues or teams that go the extra mile can win £100 worth of shopping vouchers.
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
