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For Companies At a Glance
- Tasks: Lead continuous improvement initiatives to enhance customer experience and operational efficiency.
- Company: NHS Professionals is a trusted workforce provider, dedicated to supporting the NHS and its staff.
- Benefits: Enjoy hybrid working, generous leave, pension contributions, and wellness programmes.
- Why this job: Join a passionate team focused on making a real impact in healthcare through innovative solutions.
- Qualifications: Experience in Lean/Six Sigma methodologies and strong stakeholder management skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Do you want to be part of a new team, serving our NHS and putting our people and customer experience at the core of everything we do?
Do you enjoy exploring new ways of working and supporting stakeholders through this?
Role Summary:
NHS Professionals is a trusted workforce provider to the NHS and is currently undergoing an exciting period of change.
We are transforming our technology to enhance our services and expanding our reach to more customers.
With this, there is an opportunity to continually improve our processes and ways of working to deliver a seamless customer experience.
We pride ourselves on our passionate and dedicated teams that focus on placing people in caring roles.
To support this, we are seeking a lean thinking continuous improvement lead to identify, assess, and execute initiatives that enhance our processes, drive operational service delivery, and facilitate easier engagement for our customers.
You should be experienced and confident in leading small to medium-scale business improvement initiatives and demonstrate strong leadership and communication skills to influence at all levels.
Skills / Responsibilities:
- Develop and implement a suitable continuous improvement framework, identifying opportunities, assessing and prioritizing initiatives, planning changes, and analyzing outcomes.
- Coach and influence senior stakeholders on best practices, consistency, and governance to prevent unnecessary CI projects.
- Use excellent communication skills to build relationships and credibility with senior stakeholders within the Chief of Staff office and the wider business.
- Apply Lean thinking to analyze processes and systems, using data to support insights that improve customer and colleague experiences, and drive process effectiveness.
- Utilize process improvement methodologies such as Lean and Six Sigma to enhance processes and the overall experience.
- Provide business partnership and thought leadership, becoming a trusted advisor on process efficiency and customer experience improvements.
- Collaborate with stakeholders to gather requirements and explore innovative, cost-effective solutions using process improvement methods.
- Establish forums and governance models to oversee change approvals and prioritization with stakeholder engagement.
About The Candidate
Skills we are looking for:
- Experience with Operational Excellence and Continuous Improvement methodologies like Lean/Six Sigma within large, complex, matrixed organizations.
- Proven experience creating recruitment or workforce management Lean processes.
- Strong business acumen, ideally in customer-focused or professional services organizations.
- Ability to build effective, sustainable relationships and manage expectations across multiple stakeholders, becoming a trusted partner.
- Ability to challenge, build credibility, and influence change at all organizational levels.
- Deep understanding of systems and process optimization.
- Proven ability to use data to generate valuable insights for the business and stakeholders.
- Ability to develop simple solutions for complex problems.
We offer hybrid working, primarily from home, with the contractual base at the nearest office—Hemel Hempstead, London, or Leeds—with occasional office visits for team meetings.
About Us
In return, we offer:
- Generous annual leave of 27 days plus bank holidays
- Commitment to talent management and development
- Values Star of the Month award, recognizing colleagues or teams, with a chance to win £100 shopping vouchers
- Up to 10% pension contribution
- Life Assurance, Group Income Protection, Wellbeing Program, Employee Assistance Program, discounts platform
NHS Professionals (NHSP) runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts. We are owned by the Department of Health and Social Care and reinvest surpluses into the NHS. We are proud to be a Top Employer, reflecting our commitment to a great workplace for all employees.
We are committed to Equality, Diversity & Inclusion, aiming to build a diverse workforce, embed EDI practices meaningfully, and create a psychologically safe environment where everyone can thrive. We welcome applications from minority groups and will support an equitable process.
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Continuous Improvement Lead employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Lead
✨Tip Number 1
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the Continuous Improvement Lead role. Consider obtaining relevant certifications or completing online courses to demonstrate your commitment and expertise in these areas.
✨Tip Number 2
Network with professionals in the NHS and related sectors to gain insights into their continuous improvement initiatives. Attend industry events or webinars to connect with potential colleagues and learn about best practices that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led process improvement initiatives in the past. Highlight your ability to influence stakeholders and drive change, as this will be key in demonstrating your fit for the position.
✨Tip Number 4
Research NHS Professionals and their current projects or challenges. Understanding their goals and how you can contribute to enhancing customer experience will help you tailor your approach and show your genuine interest in the role.
We think you need these skills to ace Continuous Improvement Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Continuous Improvement Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience with Operational Excellence and Continuous Improvement methodologies like Lean and Six Sigma. Provide specific examples of past projects where you successfully implemented these methodologies to improve processes.
Showcase Leadership Skills: Demonstrate your leadership and communication skills in your application. Include instances where you influenced stakeholders or led teams through change, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for improving customer experiences and your commitment to the NHS's values. Make it personal and engaging to stand out.
How to prepare for a job interview at NHS Professionals
✨Understand Lean and Six Sigma Methodologies
Make sure you have a solid grasp of Lean and Six Sigma principles, as these are crucial for the Continuous Improvement Lead role. Be prepared to discuss how you've applied these methodologies in past experiences and the impact they had on process optimisation.
✨Showcase Your Stakeholder Management Skills
This role requires strong communication and relationship-building skills. Think of examples where you've successfully influenced senior stakeholders or managed expectations across multiple teams. Highlight your ability to become a trusted partner in driving change.
✨Prepare Data-Driven Insights
Since the role involves using data to support insights, come prepared with examples of how you've used data analysis to improve processes or customer experiences. Discuss specific metrics or outcomes that demonstrate your impact.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex problems you've faced and how you developed simple solutions. This will showcase your analytical thinking and ability to streamline processes, which is essential for the position.