At a Glance
- Tasks: Support NHS ward managers and flexible workers with expert advice and relationship management.
- Company: Join NHS Professionals, the largest NHS flexible staff bank, dedicated to supporting healthcare.
- Benefits: Enjoy 27 days annual leave, employee discounts, and a chance to win shopping vouchers monthly!
- Other info: Work on-site at North Manchester General Hospital with opportunities across multiple locations.
- Why this job: Be part of a caring culture and make a real impact in the NHS community.
- Qualifications: Strong communication skills, organisation, and customer service experience are essential.
The predicted salary is between 28800 - 43200 € per year.
Are you self-motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be a valued part of a culture truly driven by care.
We are currently recruiting for a Client Relationship Advisor (Internally known as a Trust Services Partner) 37.5 Hours per Week / Monday - Friday On-Site Location - North Manchester General Hospital but some flex between all of our sites, Manchester Royal Infirmary & Wythenshawe.
This is a critical role for the local NHS Trust. The Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers), ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward managers and workers, delivering expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
In return for your fantastic people skills and commitment, we offer a unique set of rewards and benefits that you can make the most out of:
- Annual Leave - We offer a whopping 27 days Annual Leave allowance plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
- Employee Discount Schemes - You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat, a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
- Star of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
To be successful in this post you will need to:
- Be a strong communicator and good at building relationships
- Highly organised and committed
- Have strong diary management skills
- Have a background of managing a demanding and fast-paced working environment
- Managing Multiple Stakeholders
- Excellent Customer Service Background
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Pension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
Client Relationship Advisor in Manchester employer: NHS Professionals
NHS Professionals is an exceptional employer, offering a rewarding career as a Client Relationship Advisor at North Manchester General Hospital. With a strong commitment to employee development, generous annual leave, and unique benefits like the Star of the Month award, you will thrive in a supportive culture that values your contributions and prioritises care. Join us and be part of a team recognised as a Top Employer, where your achievements are celebrated daily.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Advisor in Manchester
✨Tip Number 1
Familiarise yourself with NHS Professionals and their mission. Understanding their values and how they operate will help you align your communication style and demonstrate your commitment to their culture during the interview.
✨Tip Number 2
Network with current or former employees of NHS Professionals. Engaging with them can provide you with insider knowledge about the role and the company, which can be invaluable in your discussions with interviewers.
✨Tip Number 3
Prepare specific examples of how you've successfully built relationships in previous roles. Highlighting your experience in managing multiple stakeholders will showcase your suitability for the Client Relationship Advisor position.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage your time and priorities effectively. This is crucial for the role, so having a few strategies ready to share can set you apart from other candidates.
We think you need these skills to ace Client Relationship Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and experience in building relationships, as these are key for the Client Relationship Advisor role. Use specific examples from your past experiences that demonstrate your ability to manage multiple stakeholders.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the NHS Professionals culture. Mention how your organisational skills and customer service background make you a perfect fit for the position. Be sure to align your values with those of the organisation.
Showcase Relevant Experience:When detailing your work history, focus on roles where you managed demanding environments or provided customer support. Highlight any achievements that demonstrate your ability to resolve queries effectively and maintain client satisfaction.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves client interaction.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Communication Skills
As a Client Relationship Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully built relationships or resolved conflicts.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Mention any tools or methods you use to stay organised.
✨Prepare for Stakeholder Management Questions
Expect questions about managing multiple stakeholders. Think of specific instances where you successfully navigated complex relationships or ensured satisfaction among different parties. This will show your capability in handling the demands of the role.
✨Demonstrate Your Customer Service Experience
Customer service is at the heart of this position. Be ready to share examples of how you've provided exceptional service in previous roles. Highlight any feedback or recognition you received for your efforts to reinforce your suitability for the job.
