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- Tasks: Coordinate care packages and liaise with patients and providers to ensure smooth processes.
- Company: Join NHS Hertfordshire & West Essex ICB, dedicated to improving health services and reducing inequalities.
- Benefits: Enjoy competitive pay, flexible shifts, training opportunities, and a stakeholder pension scheme.
- Why this job: Be part of a supportive team making a real impact in healthcare while gaining valuable experience.
- Qualifications: Excellent communication skills, admin experience, and familiarity with Microsoft Office are essential.
- Other info: Flexible working options available; perfect for students seeking balance between work and studies.
Overview
Job Title: Case Coordinator
Location: Charter House, Welwyn Garden City AL8 6JL
Trust Location: NHS Hertfordshire & West Essex ICB
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, NHS Hertfordshire & West Essex ICB is the place for you.
About the Trust
NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality. The ICB’s role is to join up health and care services, improve health and wellbeing and reduce health inequalities.
What you’ll be responsible for
- Sourcing packages of care or nursing home placements for patients either in their own home or acute hospital settings from NHS-approved providers
- Liaising with patients, their representatives, providers, hospitals, clinicians and the rest of the team to progress the patient through the process
- Being a point of contact for updates to both internal and external contacts, and providing reassurance and clarification to patient representatives
- Negotiating costs with providers to ensure the best rate is given and seeking appropriate internal approval
- Updating the department’s database with all correspondence, providing an audit trail, and ensuring funding is updated
- Maintaining confidentiality as the team works with patient records and sensitive information
You’ll learn the following whilst working at the trust
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience
- Excellent communication skills- both verbal and written
- Microsoft office skills- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous admin experience
- Previous NHS experience
- System Knowledge- Continuing Healthcare (desirable)
As a member of NHS Professionals, you have fantastic benefits
- Competitive pay rates- work this week, get paid next week
- Essential support when you need it- 24/7 365 days- call us anytime
- Multi locational- work across neighbouring Trusts
- Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
- Training and development opportunities- Keep up with the essentials and more
- Build holiday allowance for every shift you work- your work life balance is important to us
- Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Type: Full-time
Pay: ÂŁ14.25 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous NHS experience?
Work Location: In person
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Case Coordinator employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Coordinator
✨Tip Number 1
Familiarise yourself with the NHS structure and the specific services offered by NHS Hertfordshire & West Essex ICB. Understanding how they operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of NHS Professionals or similar organisations. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your negotiation skills, as this role involves negotiating costs with providers. Consider role-playing scenarios with a friend to practice articulating your points clearly and confidently.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the challenges faced by case coordinators. This shows your proactive approach and eagerness to contribute positively to the team.
We think you need these skills to ace Case Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous NHS roles or administrative positions. Emphasise your communication skills and ability to work under pressure, as these are crucial for the Case Coordinator role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the needs of NHS Hertfordshire & West Essex ICB, particularly in sourcing care packages and liaising with various stakeholders.
Highlight Relevant Skills: In your application, make sure to mention your proficiency in Microsoft Office, especially Outlook, Word, and Excel. Also, include any experience you have with databases and maintaining confidentiality, as these are key aspects of the role.
Follow Application Instructions: Carefully read the application instructions provided by NHS Hertfordshire & West Essex ICB. Ensure you answer any application questions, such as your previous NHS experience, and submit all required documents through our website.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Communication Skills
As a Case Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle difficult conversations with patients or liaise with various stakeholders.
✨Familiarise Yourself with NHS Systems
Understanding the systems used within the NHS, especially those related to Continuing Healthcare, can set you apart. Do some research on these systems and be ready to discuss how you would use them in your role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of examples from your previous experience where you successfully managed tight deadlines or complex situations.
✨Emphasise Teamwork Experience
The role requires working closely with a team. Be ready to share examples of how you've collaborated with others in past roles, particularly in high-pressure environments, to show that you're a team player who values collaboration.
