Business Support Administrator

Location: This role is based across 2 sites - Riverside Centre, Newport, Isle of Wight PO30 2QR & Arthur Webster Clinic Langard, Shanklin PO37 7HZ

Hours: 37.5 hours per week Monday - Friday 9.00am - 5.00pm / 8.00am - 4.00pm

Trust Location: Hampshire & Isle of Wight Healthcare NHS FT

Role type: Temporary for 3 months with possibility of extension

Reference: 88478

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the MSK Pathway. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the service and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.

Duties:

• Answer incoming calls and help resolve any service enquiries.
• Plan, negotiate and allocate incoming jobs to appropriate team members across the service.
• Support on the collection, collation, analysis and interpretation of complex performance data and audit projects as requested.
• Work as a member across the administrative team providing extensive secretarial and administrative support to the team and be responsible for the effective management and efficient working of non‑clinical aspects of the Service in accordance with all Trust policies and procedures.
• Work within departmental guidelines and procedures while supporting the effective running of the department which requires, for example, managing patient appointments, reviewing and maintaining waiting list, updating clinical records both electronic and paper, recording referrals, typing clinical letters, filing and ordering resources.
• Set and maintain a high standard in all aspects of administrative work ensuring good communications systems within the service and across all departments and partner agencies, always ensuring strict confidentiality.

Qualifications:

Evidence of vocational level 3 qualification or at least 2 years relevant experience.

Learning and Experience:

You will learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Required skills/experience:

• System One / EMIS knowledge (essential)
• Excellent IT skills
• NHS experience (essential)
• Good communication and organisational skills
• Excellent attention to detail and accuracy

Benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer‑term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Equal opportunities statement:

As an equal opportunities' organisation, NHS Professionals is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply.