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- Tasks: Support NHS Lothian users with technical assistance and maintain desktop systems.
- Company: Join NHS Scotland, a diverse and inclusive organisation dedicated to equality.
- Benefits: Enjoy a reduced working week, competitive pay, and support for disabled candidates.
- Why this job: Be part of a team that values respect, diversity, and making a real impact in healthcare.
- Qualifications: Technical knowledge in desktop systems and software is essential; training will be provided.
- Other info: Apply early as we expect high interest; late applications won't be accepted.
The predicted salary is between 36000 - 60000 £ per year.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part-time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37-hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.
If you have any questions or concerns, please contact the Recruiting Board. Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage. We cannot accept late applications so please ensure your application is submitted early. The email address you provide will be used for notifications. Please check your Junk and Spam inboxes as notifications may go directly to these.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
Provide support for users across NHS Lothian, responding to user requests for technical assistance. Providing technical services for the installation, configuration, maintenance, diagnosis and repair of desktop computer systems and associated software and peripherals. To provide advice and training to users on the use of computer systems and software. As the Desktop Engineer, provide more detailed technical knowledge to the Desktop Support Officers in the team, and produce detailed technical documentation on solutions.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact James Forrest on James.Forrest@nhs.scot.
207362 (MG) Desktop Engineer employer: NHS National Services Scotland
Contact Detail:
NHS National Services Scotland Recruiting Team
James.Forrest@nhs.scot
StudySmarter Expert Advice 🤫
We think this is how you could land 207362 (MG) Desktop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and software used by NHS Scotland. Research common desktop support issues and solutions relevant to their systems, as this will help you demonstrate your technical knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of NHS Scotland, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in providing user support and training. Be ready to share specific examples of how you've helped users troubleshoot issues or improve their skills with technology, as this is a key part of the Desktop Engineer role.
✨Tip Number 4
Stay updated on NHS Scotland's initiatives regarding equality and diversity. Being able to articulate how you align with these values can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace 207362 (MG) Desktop Engineer
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description and person specification for the Desktop Engineer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in providing technical support, installation, configuration, and maintenance of desktop systems. Use specific examples to demonstrate your expertise.
Showcase Your Soft Skills: NHS Scotland values diversity and teamwork. Highlight your communication skills and ability to work collaboratively with users and team members. Mention any experience you have in training or advising others on technical issues.
Submit Early: Given the high level of interest in this position, make sure to submit your application as soon as possible. Double-check all your documents for accuracy and completeness before hitting that submit button.
How to prepare for a job interview at NHS National Services Scotland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Desktop Engineer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as providing technical assistance and producing documentation.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical knowledge during the interview. You might be asked about troubleshooting methods or how to configure desktop systems. Prepare examples from your past experiences that highlight your problem-solving abilities and technical expertise.
✨Emphasise Communication Skills
As a Desktop Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Highlight your ability to explain complex technical concepts in simple terms and provide training to users. Share examples of how you've successfully assisted others in the past.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the technologies used, or the support provided for professional development. This shows your genuine interest in the role and the organisation.
