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- Tasks: Support NHS Lothian users with tech issues and provide training on systems.
- Company: Join NHS Scotland, a diverse and inclusive organisation dedicated to equality.
- Benefits: Enjoy flexible working options and a supportive environment for all employees.
- Why this job: Make a real impact in healthcare while developing your tech skills in a respected organisation.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: Apply early as this role may close quickly due to high interest.
The predicted salary is between 30000 - 42000 £ per year.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
**Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**
Job Purpose: Provide support for users across NHS Lothian, responding to user requests for support, being the first point of escalation from the service desk. Providing technical services for the installation, configuration, maintenance, diagnose and repair of desktop computer systems and associated software and peripherals. To provide advice and training to users on the use of computer systems and software.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Stephen Gnarra on 0131 441 8776.
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eHealth Support Officer - Band 4 - GH employer: NHS Lothian
Contact Detail:
NHS Lothian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eHealth Support Officer - Band 4 - GH
✨Tip Number 1
Familiarise yourself with the specific technologies and software used within NHS Lothian. Understanding their systems will not only help you in the role but also show your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with current or former eHealth Support Officers if possible. They can provide valuable insights into the role and the work environment, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or provided user support. This will demonstrate your problem-solving skills and ability to handle user requests effectively.
✨Tip Number 4
Stay updated on the latest trends in eHealth and technology in healthcare. Showing that you're knowledgeable about current developments can set you apart from other candidates.
We think you need these skills to ace eHealth Support Officer - Band 4 - GH
Some tips for your application 🫡
Understand the Role: Read the job description and person specification thoroughly. Make sure you understand the responsibilities and required skills for the eHealth Support Officer position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or technical services. Mention specific examples where you've successfully resolved user issues or provided training on software and systems.
Showcase Your Soft Skills: NHS Scotland values diversity and respect. Highlight your communication skills, ability to work in a team, and your commitment to providing excellent customer service. These qualities are essential for the role.
Submit Early: Given the anticipated high level of interest, make sure to complete and submit your application as soon as possible. This will increase your chances of being considered before the vacancy closes.
How to prepare for a job interview at NHS Lothian
✨Understand the Role
Make sure you thoroughly read the job description and person specification. Familiarise yourself with the key responsibilities of an eHealth Support Officer, such as providing technical support and training users on computer systems.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop computer systems, software installation, and troubleshooting. Highlight any relevant certifications or training that demonstrate your technical expertise.
✨Emphasise Communication Skills
As this role involves supporting users, strong communication skills are essential. Be ready to provide examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Inclusivity Awareness
NHS Scotland values diversity and inclusivity. Be prepared to discuss how you would support diverse user needs, including those of disabled candidates or neurodivergent individuals, and how you can contribute to a respectful workplace.
