Business Change Request Support Officer

Job Summary

Are you IT literate, professional, and efficient with a good attention to detail? Do you have strong admin skills and a working knowledge of GP clinical systems (SystmOne and EMIS)? Do you enjoy working with data, processes, and systems to support business transformation?

We are recruiting a Business Change Request Support Officer to join our dedicated HBLICT Services’ Informatics team working with Primary Care clinical systems!

Main duties of the job

As a Business Change Request Support Officer, you will be contributing to our team’s success, using your healthcare and clinical system experience to support our delivery of clinical data entry and referral templates to health and care organisations across our supported customers in Hertfordshire, Essex, Bedfordshire, Luton and Milton Keynes.

You’ll need to be an effective communicator, as you’ll work closely with other teams including clinical and non-clinical staff, and the supplier, Ardens. You will be responsible for the processing and management of requests for changes to clinical system templates in Primary Care.

Whether you have a clinical or non-clinical staff background, we’d be interested in hearing from you. Working within the Informatics team you’ll be a part of a team which encourages each other, sharing ideas and knowledge. You will be supported with the appropriate development and learn through a wide offer of opportunities across the ICB to help you grow professionally and personally and support you in your career.

About Us

HBLICT Services are a Shared Service organisation that provides ICT infrastructure and equipment, technical and digital support services, procurement and Informatics services to two Integrated Care Boards (ICBs), a Mental Health NHS Foundation Trust, a Community NHS Trust, Hospices and other health and social care organisation across Hertfordshire, West Essex, Bedfordshire, Luton and Milton Keynes, in two Integrated Care Systems.

The Informatics team manages IT services in GP Practices, including business change and service support, infrastructure and desktop support, and provides advice and support on investment in discretionary IT systems and services to ICBs and GP Practices in those ICB areas.

We’re recruiting people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aims. So, if you share our passion for people, have the Clinical Systems skills and experience, and want to make a positive change to their health and health services then please apply or contact for more information.

Date posted
06 February 2025

Pay scheme
Agenda for change

Band
Band 5

Salary
£29,970 to £36,483 a year per annum plus 5% fringe

Contract
Permanent

Working pattern
Full-time

Reference number
468-HWE443

Job locations
Charter House, Parkway, Welwyn Garden City, AL8 6JL

Job Description

Job responsibilities

The Business Change Request Support Officer will be required to work closely with BC Team and Ardens (The leading provider of SystmOne & EMIS Web templates and reports) in supporting the timely delivery of requests involving changes and developments from our customers. This role is essentially responsible for the management & maintenance of all requests received via the Informatics ServiceNow system.

Person Specification

Education

Essential

1. Educated to degree level in a relevant field and/or equivalent level of work based knowledge and experience.

Desirable

1. ITIL Foundation

Knowledge

Essential

1. Extensive experience of system administration and administrative processes
2. Experience of dealing with personal/commercially sensitive data and information
3. Experience of working in an NHS or Public sector organisation

Desirable

1. Working knowledge and experience of TPP SystmOne and/or EMIS
2. Troubleshooting/problem solving experience
3. Experience of using Microsoft Visio
4. Experience of programme, project and change management

Personal Qualities

Essential

1. To operate with a high level of autonomy, professionalism, passion and dedication to deliver timely standards with a high level of attention to detail and accuracy
2. To act within a system focused approach committed to continuous improvement with a drive for quality.
3. IT Literate and advanced working knowledge and computer proficiency of all Microsoft Office packages

Desirable

1. Problem Solving Skills and ability to respond to sudden unexpected demands

Communication Skills

Essential

1. Communication of complex information and administrative matters, requiring strong oral/written communication skills

Desirable

1. Ability to draft reports and letters, including data.

Analytical Skills

Essential

1. Problem solving skills and ability to respond to sudden unexpected demands

Desirable

1. Excellent time management skills with the ability to re-prioritise

Autonomy

Essential

1. Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
NHS Hertfordshire and West Essex Integrated Care Board (468)
Address
Charter House, Parkway, Welwyn Garden City, AL8 6JL
Employer’s website

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