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- Tasks: Support patients and families with tailored information and assistance in our Macmillan Information Centres.
- Company: Join the Humber Health Partnership, a leading NHS organisation serving over 1.65 million people.
- Benefits: Enjoy flexible working options, a supportive environment, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while working in a collaborative and inclusive team.
- Qualifications: GCSE English and Maths, communication skills, and a willingness to learn are essential.
- Other info: A driving licence is required due to travel between sites.
The predicted salary is between 36000 - 60000 £ per year.
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Macmillan Information and Support Officer, Scunthorpe
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Client:
NHS Foundation Trust
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f82ab1e4c7ff
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job overview
An exciting opportunity to work within our Macmillan Information Centres at both SGH and DPOW. Your main role will be to ensure patients and their families have access to information and support bespoke to their individual needs as well as providing support to CNS teams and Community.
Applicant must be able to travel across site
Main duties of the job
The post holder will be willing to develop skills in providing information and support and developing the services of Macmillan support within the team
It is essential for the post holder to have a car license due to the nature of the role and the expectation of travel
Good communication skills and the ability to work within a multidisciplinary team are essential, as patients are cared for between ward and clinic areas.
A supernumerary period and full induction package will be offered to the successful candidate. In order to deliver the best care to our patients we want to do our best to invest in you.
Working collaboratively with the MISC team across the HHP ensuring effective communication across all CNS teams, patients and their families in providing information, sign posting.
Attend events to promote the service
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we\’ll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and qualifications
- GCSE English and Maths
- Evidence of communication course
- NVQ 3, 4 or additional training to diploma level
- Evidence of continued role development
- Completion of Macmillan learning
- Willingness to undertake further learning/ development
Occupational experience
- Relevant experience at AFC B3/ 4
- Experience of Multi-professional working
- Experience in data collection and audit processes
- Knowledge of cancer, treatments, interventions and terminology
- Experience of working with volunteers
- Experience of delivering presentations
Knowledge and skills
- Knowledge of NHS, current issues, values and principles Trust Values
- Able to us initiatve
- Effective organisational skills
- Effective communication, both verbally and non- verbal
- Good observational skills
- Practical problem solving skills
- Ability to work within a team
- Knowledge of Macmillan Cancer Support
- Skills in resourcing and providing information
Employer certification / accreditation badges
#J-18808-Ljbffr
Macmillan Information and Support Officer employer: NHS Foundation Trust
Contact Detail:
NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Macmillan Information and Support Officer
✨Tip Number 1
Familiarise yourself with Macmillan Cancer Support's mission and values. Understanding their approach to patient care will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Network with current or former employees of the NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've worked in multidisciplinary teams. Highlighting your collaborative skills will be crucial, as the role requires effective communication across various teams.
✨Tip Number 4
Stay updated on current issues and developments within the NHS and cancer care. Being knowledgeable about recent changes or initiatives can set you apart and show your genuine interest in the field.
We think you need these skills to ace Macmillan Information and Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Macmillan Information and Support Officer. Emphasise your communication skills, ability to work in a multidisciplinary team, and any experience you have in providing support or information.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for supporting patients and families, and how your background makes you a suitable candidate for this role. Be sure to include examples of your previous work that demonstrate your skills.
Highlight Relevant Qualifications: In your application, clearly list your qualifications such as GCSEs in English and Maths, any communication courses, and evidence of continued professional development. This will show that you meet the educational requirements for the position.
Show Enthusiasm for the Role: Express your enthusiasm for working with Macmillan and your commitment to providing excellent support to patients. Mention any personal connections to cancer care or community service that motivate you to apply for this position.
How to prepare for a job interview at NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Macmillan Information and Support Officer. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as providing tailored support to patients and families.
✨Showcase Communication Skills
Since good communication is essential for this role, think of examples from your past experiences where you effectively communicated with patients, families, or multidisciplinary teams. Be ready to demonstrate your ability to convey complex information in a clear and compassionate manner.
✨Highlight Teamwork Experience
This position requires working collaboratively with various teams. Prepare to share instances where you successfully worked within a team, particularly in a healthcare setting. Emphasise your ability to contribute positively to a team dynamic and support colleagues.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, the team, and the organisation's approach to patient care. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
